Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASMINE T

Melbourne,VIC

Summary

Dynamic, results-oriented executive with extensive experience in Creative Operations, dedicated to fostering a courteous and considerate professional environment. Proven ability to implement effective operating rhythms and management systems that drive organizational success. Expertise in analyzing complex challenges, articulating solutions, and executing strategies that enhance operational efficiency. Highly analytical and organized, thriving in both independent and collaborative team settings.

Overview

9
9
years of professional experience

Work History

Receptionist Assistant

Derrimut Gym 24/7
10.2022 - 05.2025
  • Membership and Retail Sales – A part of this role is being able to cross sell and approach clients or members to discuss and assist with their needs
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled eftpos transactions and maintained sales targets and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Built and maintained excellent customer relationships on a daily basis with regular members and new people upon arrival.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Understanding of our memberships and their requirements.
  • General cleaning and maintenance of the gym – Walking the gym floor and making sure both the gym and shop front is clean
  • Using the programme Clubware on a daily base to manage members, sign ups, and stocktake.

Administrative Assistant

The Gym Yarraville
07.2021 - 09.2022
  • Built and maintained excellent customer relationships on a daily basis with regular members and new people upon arrival.
  • Sold memberships and merchandise.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • General reception duties and taking responsibility and pride in presentation and approach
  • Membership and Retail Sales – A part of this role is being able to cross sell and approach guests or members to discuss and assist with their needs
  • Understanding of our memberships and their requirements
  • General cleaning and maintenance of the gym – Walking the gym floor and making sure both the gym and shop front is clean
  • Trained and worked with the programmes WordPress, Excel and Clubware.

APS 4

Serco
01.2020 - 10.2021
  • APS4 at SERCO Inbound calls Nation wide as subcontractor for Services Australia working under the job-seekers line the daily basis of, answering inquiries, and creating resolution for every customer.
  • Delivered programmed and services in line with legislation and delegated authorities.
  • Critical thinking process to break down problems, evaluate solutions and make decisions within short time frame.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed team communications and information for meetings.

Team member

KFC
01.2016 - 01.2018
  • Created appealing displays for routine arrangements and special promotions.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Coordinated with day management regarding on-going issues.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.

Barista

DeClieu
03.2016 - 12.2017

    Served and prepared hundreds of beverages, while sustaining a clean and safe work place. Engage with customers while multitasking and creating delicious treats.

  • Elevated customer loyalty by using strong communication and ethical abilities to resolve customer problems.
  • Complied with standards for merchandising, stocking and storing product.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Educated coworkers and customers about new products.

Education

Diploma - Family And Community Services

Victoria University
07-2025

CERT III Community Services -

Victoria University
2019

Victoria University Secondary College
11.2017

Skills

  • Customer service for job seeker payments
  • Warm and engaging communication
  • Empathetic emotional recognition
  • Appropriate client referrals
  • Professional customer care

Timeline

Receptionist Assistant

Derrimut Gym 24/7
10.2022 - 05.2025

Administrative Assistant

The Gym Yarraville
07.2021 - 09.2022

APS 4

Serco
01.2020 - 10.2021

Barista

DeClieu
03.2016 - 12.2017

Team member

KFC
01.2016 - 01.2018

CERT III Community Services -

Victoria University

Victoria University Secondary College

Diploma - Family And Community Services

Victoria University

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JASMINE T