Jasminn Rossow
North Maclean
Summary
Dynamic Retail Store Manager with a proven track record at Famous Footwear, excelling in customer service and retail operations. Recognized for exceeding sales goals and enhancing team performance through effective coaching. Skilled in problem-solving and inventory management, consistently fostering a welcoming environment and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Famous Footwear
09.2006 - 03.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Travelled interstate overseeing the opening of new stores.
Customer Service Cashier
Airport Retail Enterprises
01.2003 - 05.2006
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Park Ridge State High School
Park Ridge, QLD11-2000
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Dependable and reliable
- Decision-making skill
Timeline
Retail Store Manager
Famous Footwear
09.2006 - 03.2016
Customer Service Cashier
Airport Retail Enterprises
01.2003 - 05.2006
Park Ridge State High School
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