Summary
Overview
Work History
Education
Skills
Avid golfer
Languages
Timeline
Generic

Jason Coomber

The Entrance North Peninsula Natural Area

Summary

Energetic and dedicated Duty Manager effective at handling club, hotel & resort operations in fast-paced, high-volume environments. Veteran of food & beverage operations and skilled in managing people, projects and administrative operations.

Offering 15+ years of experience and dedication to business success.

With a great attitude & friendly demeanour

Overview

10
10
years of professional experience

Work History

Duty Manager

Wyong Group
05.2014 - Current
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Complete Club regulatory compliance
  • Building teams/ staff training to exceed customer expectations
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

First Aid

Rapid Response
05.2023

Certificate IV - Certificate 4 in Training & Assessment

Transqual Logistics
Charlestown, NSW
03.2005

Certificate 4 in Hospitality Management

Tafe
Sydney, NSW
07.2002

Skills

  • Focused Exceed Customer Service expectations
  • Written & oral communication
  • Attention to Detail
  • Relationship Building
  • Cash Management
  • Staff Training and Development
  • Work Planning and Organization
  • Time Management
  • New & existing Employee Training

Avid golfer

Absolutely love golf & am quite competitive

Great way to unwind & meet new people, network


Languages

Thai
Limited Working

Timeline

Duty Manager

Wyong Group
05.2014 - Current

First Aid

Rapid Response

Certificate IV - Certificate 4 in Training & Assessment

Transqual Logistics

Certificate 4 in Hospitality Management

Tafe

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Jason Coomber