Summary
Overview
Work History
Education
Skills
Certification
Software
References
Timeline
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Jason Hoang

University Student
Canberra,ACT

Summary

A motivated and passionate student currently pursuing a Bachelor of Information Technology, with significant experience in the customer service industry; As well as someone with a genuine interest in Information Technology mingled with a proactive and positive attitude towards the industry, ready to help achieve company goals.

Overview

5
5
Languages
1
1
Certification
9
9
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Officer

Services Australia
04.2020 - 12.2020
  • Assist customers to access, navigate or interpret services across a range of payments, programs and services.
  • Actively promote, demonstrate and, where appropriate, refer customers to the department's self-managed and digital services.
  • Conducted consistent daily training with other team members to improve job skills
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Managed an average of 20 customers records per day

CAFE ASSISTANT

Gymmy's Cafe
11.2019 - 03.2020
  • Ensured cafe facility was cleaned in line with operational procedures for the whole of shift.
  • Maintaining a safe and hygienic working environment.
  • Preserved a professional and positive welcome to customers daily.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales.

Education

Bachelor - Information Technology

UNIVERSITY oF CANBERRA
02.2019 - Current

HAWKER COLLEGE
02.2017 - 11.2018

BELCONNEN HIGH SCHOOL
02.2012 - 11.2016

Skills

    Excellent customer relations

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Certification

First Aid/CPR/BLS Certified

Software

Microsoft Office

Excel

Graphics

References

KIM KOLO, Team Leader, Services Australia
0423 275 082 - Kolokim64@gmail.com
CHRISTINA MORMANIS, Manager, Gymmy's Cafe
0420 449 494 - Christina.Mormanis@hotmail.com
.

Timeline

Customer Service Officer

Services Australia
04.2020 - 12.2020

CAFE ASSISTANT

Gymmy's Cafe
11.2019 - 03.2020

Bachelor - Information Technology

UNIVERSITY oF CANBERRA
02.2019 - Current

HAWKER COLLEGE
02.2017 - 11.2018

BELCONNEN HIGH SCHOOL
02.2012 - 11.2016
Jason HoangUniversity Student