Microsoft Office
Jason Hoang
University Student
Canberra,ACT
Summary
A motivated and passionate student currently pursuing a Bachelor of Information Technology, with significant experience in the customer service industry; As well as someone with a genuine interest in Information Technology mingled with a proactive and positive attitude towards the industry, ready to help achieve company goals.
Overview
5
5
Languages
1
1
Certification
9
9
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Officer
Services Australia
2020.04 - 2020.12
- Assist customers to access, navigate or interpret services across a range of payments, programs and services.
- Actively promote, demonstrate and, where appropriate, refer customers to the department's self-managed and digital services.
- Conducted consistent daily training with other team members to improve job skills
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Managed an average of 20 customers records per day
CAFE ASSISTANT
Gymmy's Cafe
2019.11 - 2020.03
- Ensured cafe facility was cleaned in line with operational procedures for the whole of shift.
- Maintaining a safe and hygienic working environment.
- Preserved a professional and positive welcome to customers daily.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
Education
Bachelor - Information Technology
UNIVERSITY oF CANBERRA
2019.02 - Current
HAWKER COLLEGE
2017.02 - 2018.11
BELCONNEN HIGH SCHOOL
2012.02 - 2016.11
Skills
Excellent customer relations
Certification
First Aid/CPR/BLS Certified
Software
Excel
Graphics
Languages
Python
HTML
C++
Javascript
CSS
References
KIM KOLO, Team Leader, Services Australia
0423 275 082 - Kolokim64@gmail.com
CHRISTINA MORMANIS, Manager, Gymmy's Cafe
0420 449 494 - Christina.Mormanis@hotmail.com
.
Timeline
Customer Service Officer
Services Australia
2020.04 - 2020.12
CAFE ASSISTANT
Gymmy's Cafe
2019.11 - 2020.03
Bachelor - Information Technology
UNIVERSITY oF CANBERRA
2019.02 - Current
HAWKER COLLEGE
2017.02 - 2018.11
BELCONNEN HIGH SCHOOL
2012.02 - 2016.11
First Aid/CPR/BLS Certified