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Highly organised, and service-focused professional, with extensive Customer Service experience, delivering outstanding services, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales.

I am experienced at handling inn and out bound calls, adapting to the client centred approach, when communicating with customers to facilitate education around the process and benefits of deposit bonds and the companies additional beneficial services.
I was able to maintain a high volume of calls and email responses for the day, as well as perform individual data entry applications,

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve fast and effectively.

I pride myself on the client-centred service approach to ensure exceptional customer experience to enhance the companies reputation and integrity being upheld at all times.

Additionally, I have strong proven Customer Service experience in the Deposit Bond Sales industry, with a range of positive Google reviews for Deposit Powers brand.

I handled order requests, responded to enquiries and resolving customer issues at the point of contact, handling payments and processing EFTPOS. I have developed the ability to operate in high volume telephone environments, strong communication, problem solving, high attention to detail.

I am seeking for a relevant Customer Service role in the Deposit Bond industry as i believe in Deposit Ponds and am passionate and impressed with the opportunities they provide for a range of property purchasers to enter a highly competitive Real -Estate industry with a alterative traditional cash deposit, Deposit Bonds opens up doors to the every day Australian in fair and reasonable alternative to a cash deposit for a Home.

I intend to leverage my experience towards ensuring the highest level of customer experience for the company and grow into the company going above and beyond Normal,
When i hear doubt or non believers in any situation i will make it my mission to make the customers day go from ordinary to extraordinary, going above and beyond to make the impossible, possible to the companies stakeholders.

Over the past 10 years I have managed to achieve the following, My certificate 111 and diploma in children services as i gained knowledge of being a nurturing Childcare Educator experienced in creating unique recreational lessons and activities for youth ages 6 weeks through 5 years. I stayed in this industry for 5 years gaining a lot of experience.
In the years of 2016 - 2019 I was working as a nurse & disability support worker, in this industry i gained my certificate 111 in health services assist (assistant in nursing). Within the years of working as a nurse & disability support worker i gained experience and knowledge of office administration, within this role i worked closely along side the company's software entering clients details and completing NDIS plans. I have gained professional skills in office administration, team collaborations, organizing office operations, answering to customer and client needs. I have experience with staff rosters, verbal and written communication skills.

Highly motivated and dedicated professional actively seeking a full-time role that offers professional challenges and the opportunity to utilize strong interpersonal skills, effective time management, and problem-solving expertise. Strong focus on organization and passion for success. Eager to secure an entry-level Administrative position to contribute to the team\'s efforts in achieving company goals.

Results-driven professional with diverse experience in customer service, administration, and account management. Proven ability to foster strong client relationships and enhance satisfaction through effective communication and support. Skilled in financial oversight, project coordination, and providing comprehensive office administration. Adaptable and detail-oriented, with a track record of streamlining processes to improve efficiency. Committed to delivering high-quality service and contributing to team success in fast-paced environments. Ready to tackle new challenges.

Jason Hoang

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Customer Service Officer

CAFE ASSISTANT

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Bachelor - Information Technology

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Customer Service Officer

CAFE ASSISTANT

Bachelor - Information Technology

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