Proven professional with extensive experience at Victor Badminton Kua Wei Sports Store, adept in MS Office and social perceptiveness. Excelled in enhancing customer satisfaction through expert advice and creative problem-solving. Demonstrated strong analytical skills and team management, ensuring high-quality service and operational efficiency.
Work History
Badminton Stringer
Victor Badminton Kua Wei Sports Store
Yangpu, Shanghai
Help guests thread the strings and provide detailed explanations regarding the parameters and other related knowledge concerning the racket strings.
Introduce Victor's latest products of badminton and conduct sales.
Before threading the wires, the threading technician needs to check whether the frame of the badminton racket has any cracks, deformations or damages. If any problems are found, they need to be repaired or replaced in a timely manner.
Provide professional advice based on the players' needs, helping them select suitable cables, tensions, etc.
Arena Operation
Shanghai Yuyue Badminton stadium
Yangpu, Shanghai
Identified needs of customers promptly and efficiently.
Completed routine maintenance and repair.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Business Analysis -
University of Western Australia
Perth, WA
12-2026
Bachelor of Business Administration -
Shanghai Jianqiao University
Shanghai
07-2024
Skills
MS office
Social perceptiveness
Analytical
Team management
Active listening
Dependable and responsible
Languages
Chinese (Mandarin)
Full Professional
English
Limited
Accomplishments
The fourth place of Shanghai Normal University badminton team
Affiliations
I often participate in badminton activities and actively participate in badminton clubs
Principal Adviser, Media and Government Relations at Chamber of Commerce and Industry WA (CCIWA)Principal Adviser, Media and Government Relations at Chamber of Commerce and Industry WA (CCIWA)