Jason Smith
Hoppers Crossing,Australia
Summary
Dynamic professional with extensive experience at Triple Zero Victoria, excelling in employee engagement and compliance. Proven ability to enhance performance through effective training and advocacy for continuous improvement. Skilled in emergency communication and peer support, fostering a collaborative environment while ensuring adherence to workplace standards.
Overview
20
20
years of professional experience
Work History
Dispatcher / Call-taker
Triple Zero Victoria
09.2016 - Current
- Facilitates emergency response in line with standard operating procedures by prioritising tasks and communicating effectively.
Journalist
ABC
01.2005 - 01.2006
- Organised material, determined area of emphasis and wrote and presented current affairs stories on radio according to prescribed editorial style and format standards.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Pursued and developed stories independently and for assignment, covering a range of topics.
- Interviewed talent to adduce information that was relevant and informative.
Assistant Team Leader
Triple Zero Victoria
12.2023 - 05.2025
- Led, managed and supported employees to reach their full potential.
- Enhanced employee engagement
- Ensured compliance with policies, procedures and relevant workplace laws
- Advocated for continuous improvement by identifying areas to increase performance and productivity.
Student Lawyer
Brimbank Community Legal Centre
11.2022 - 03.2023
- Conducted client interviews to understand their legal issue
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Compiled file notes for thorough case handling.
- Drafted letters to advise clients of their legal options
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
Workplace Trainer
Triple Zero Victoria
09.2017 - 04.2021
- Exhibited functional familiarity with standard operating procedures amd designed curriculum to deliver high-quality outcomes focused training
- Conducted new hire orientations and training sessions as well as training and upskilling existing employees.
Compliance Officer
City of Yarra
01.2016 - 09.2016
- Established and cultivated productive relationships with regulatory bodies.
- Liaised with risk management, internal audit and service departments to direct compliance issues to appropriate channels for investigation and resolution.
Receptionist
City Of Yarra
06.2013 - 08.2016
- Front desk operations, cash handling, POS and membership database management
- Scheduling appointments, answering queries and onboarding members
Cabin Crew
Qantas Airways
01.2006 - 06.2016
- Drove passenger satisfaction by providing individualised service and tailoring solutions to issues arising during flights.
- Operated in compliance with standard operating and emergency procedures to ensure passenger and colleague safety.
Receptionist
Fitness First
01.2010 - 08.2015
- Front desk operations, cash handling, POS and membership database management
- Scheduling appointments, answering queries and onboarding members
Journalist
Messenger Newspapers
01.2005 - 12.2005
- Researched and wrote news stories that were of community interest for print and online publications.
- Delivered authoritative sports coverage, paying careful attention to facts, stats and analysis.
- Conducted in-depth interviews with players and coaches.
Education
Graduate Diploma - Legal Practice
ACAP University
Bachelor Of Laws -
Deakin University
Melbourne, VIC06.2025
Certificate IV Training And Assessment -
International Teaching Training Academy
06.2019
Certificate III Airline Operations -
Qantas College
06.2007
Bachelor Of Arts - Journalism
University of South Australia
Adelaide, SA06.2005
Skills
- Peer Support Officer 000 VIC
- Staff Consultative Committee member, 000 VIC
- Advanced First Aid officer, 000 VIC
- CAD Sustain project member, 000 VIC
- Psychological first-aider, 000 VIC
- Behaviour contact officer, 000 VIC
- Emergency Field Communication officer, 000 VIC
- Police Assistance Line project officer, 000 VIC
- Workplace union delegate, Qantas Airways
Timeline
Assistant Team Leader
Triple Zero Victoria
12.2023 - 05.2025
Student Lawyer
Brimbank Community Legal Centre
11.2022 - 03.2023
Workplace Trainer
Triple Zero Victoria
09.2017 - 04.2021
Dispatcher / Call-taker
Triple Zero Victoria
09.2016 - Current
Compliance Officer
City of Yarra
01.2016 - 09.2016
Receptionist
City Of Yarra
06.2013 - 08.2016
Receptionist
Fitness First
01.2010 - 08.2015
Cabin Crew
Qantas Airways
01.2006 - 06.2016
Journalist
ABC
01.2005 - 01.2006
Journalist
Messenger Newspapers
01.2005 - 12.2005
Graduate Diploma - Legal Practice
ACAP University
Bachelor Of Laws -
Deakin University
Certificate IV Training And Assessment -
International Teaching Training Academy
Certificate III Airline Operations -
Qantas College
Bachelor Of Arts - Journalism
University of South Australia