JASON TAPA
Tarneit,Australia
Summary
Highly analytical and adaptable professional with strong communication and teamwork skills. Eager to contribute to team success and further develop professional abilities. Proven ability to quickly adapt to new environments. Brings a positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Claims Manager
Suncorp Group
Melbourne, Victoria
01.2024 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managed vendor relationships by overseeing the performance of third-party service providers involved in the claims process
- Maintained a high level of professionalism at all times while dealing with difficult or sensitive situations
- Utilized excellent communication and interpersonal skills to effectively interact with clients and coworkers
- Applied knowledge of relevant laws, regulations, policies, procedures, and guidelines to evaluate claims accurately
- Payed and processed claims within designated authority level
- Investigated and assessed damage to property and created and reviewed property damage estimates
Crew Member
McDonald's
03.2023 - 10.2024
- Took orders, prepared meals and collected payments (Order-taking in-store and Drive-thru)
- Worked well with teammates and accepted training from management
- Prepared foods following restaurant health and safety standards and procedures
- Accurately operating POS system to process customer payments
- Providing excellent customer service, greeting customers and meeting quality expectations
- Kept food preparation area and equipment clean and sanitary
- Skilled in McCafé preparing coffee's and serving McCafé food
- Maintenance for lobby (dining area)
- Experience in all stations
Claims Consultant
TSA Group
Melbourne
05.2023 - 01.2024
- Receive and assess customers queries via phone
- Understand the customers concerns to determine the most appropriate approach for resolution
- Working with other departments collaboratively to achieve a resolution
- Respond and resolve customer concerns
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Followed up with customers on unresolved issues
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
Commercial Settlements and Documentation Officer
ANZ
Wellington, New Zealand
01.2021 - 10.2023
- Collaborated with legal teams to ensure accuracy and compliance in all documentation related to settlements.
- Maximized output while maintaining cost-effectiveness through efficient scheduling of production runs according to demand forecasts.
- Worked closely with escrow agents and lenders to coordinate timely disbursements of funds for successful closings.
- Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
Shopfloor Team Member
The Warehouse
12.2019 - 12.2020
- Offering friendly and efficient service to customers, handling challenging situations with ease
- Serving customers at checkout, Entertainment area and Customer Service following steps of service
- Merchandising and managing stock in the store
- Fulfilling online Click and Collect orders
- Maintaining shops floor cleanliness
- Processing refund enquiries and assisting customers with complaints
- Excellent cash handling
- Building furniture displays
Education
High School Diploma -
Upper Hutt College
Upper Hutt, WellingtonDouble Diploma - Business, Leadership & Management
The College For Adult Learning
01.2026
Skills
- Excellent time management
- Clear communication
- Customer Service and Support
- Eager to learn
- Clerical Knowledge
- Adaptability and flexibility
- Reliable and Punctual
- Team Collaboration
- Active Listening
- Empathy and understanding
- Analytical thinking
- Vendor management
Timeline
Claims Manager
Suncorp Group
01.2024 - Current
Claims Consultant
TSA Group
05.2023 - 01.2024
Crew Member
McDonald's
03.2023 - 10.2024
Commercial Settlements and Documentation Officer
ANZ
01.2021 - 10.2023
Shopfloor Team Member
The Warehouse
12.2019 - 12.2020
High School Diploma -
Upper Hutt College
Double Diploma - Business, Leadership & Management
The College For Adult Learning