Jason Toma
Security/Retail
Broadmeadows
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
State Wide Furniture
08.2023 - 06.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
Grocery Team Member
Coles Supermarket
11.2022 - 06.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Assisted in inventory management for optimal product availability and reduced waste.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
Education
Security Training Cert II/ First Aid Training - Security And Protective Services
CQB Global Combatives
Coolaroo, VIC 04.2001 -
Skills
Customer Relations
Problem-solving abilities
Critical Thinking
Coordination
Paperwork Processing
Problem Resolution
Computer Proficiency
Complaint resolution
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Arabic
Limited Working
Timeline
Customer Service Officer
State Wide Furniture
08.2023 - 06.2024
Grocery Team Member
Coles Supermarket
11.2022 - 06.2023
Security Training Cert II/ First Aid Training - Security And Protective Services
CQB Global Combatives
04.2001 -
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