Duc Tran

• Passed quality and meet KPIs every week with After call work under 1m30s per call and every call is not longer than 15 minutes.
• Discuss options and advise which services can assist with independent living at home as well as short term and long-term care options
• Improved and excel ability to deal with irate customers to gain the best outcome of the conversation by giving the best advice and solution for their demands
• Attained ability to work fast and precisely with complicated system like Aged Care to organize and arrange assessment for Clients who have urgent request for assistance
• Dealt with assessment teams and service providers for customers to gain approval and best assistance for them.
• Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
• Managed high call volume while maintaining courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Worked closely with UX/UI designers to translate complex designs into functional web pages without compromising aesthetics or usability.
• Experience with Git and Agile
• Able to work with Tailwind, Figma
• Enhanced ability to use typescript for NextJS
• · Used GSAP for animation effects.
• Successfully designed, developed and implemented creative Web UI for various clients and assisted them with a notable web presence.
• Handled DOM elements, and API integration.

Experienced how to set up, run and organize cables for small office with 12 computers and 5 cameras

• Installed new computer and run new wire for system as ordered
• Running and cabling wires for office system (running power cables, CAT5, CAT6 cable for internet connection and camera system)
• Excelled ability to write technical reports for clients before and after work, how to give correct quote for job
• Enhance ability to work with new release Xero, MYOB versions by reading and understanding patches script
• Improved customer service skills by dealing and working directly with customer and gained their satisfaction by running the cable neatly.
• Assisted customers with technical support inquiries.
• Provided technical support to production personnel.
• Installed and provided technical support for equipment.
• Provided technical support during software installation and configuration.

• Experienced how to set up and install new shelter for antenna tower
• Attained RF working license
• Running and organizing cables on cable tray inside and outside the shelter
• Installing and dismantling shelter racks, 3G, 4G and for Antenna supplier and controller as design
• Delivered, replaced battery for shelter modules for Optus, Vodafone, Telstra
• Operating Site Master, PIM tester, RET controller for testing and set up antennas before installations or replacement
• Calling technical office of Optus, Vodafone for open and close site before and after installations and maintenance
• Accumulate data to provide the records for major outages
• Experience safety and professional working procedures when working with Vision Stream
• Lend Lease Demonstrated sound knowledge and understanding of how the telecom system work (install hardware and firmware)
• Enhanced my ability to work independently and follow self-discipline to meet the daily tasks.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Worked closely with network administrators and server engineers to deliver quality service.
• Researched and recommended network and data communications hardware and software.
• Conducted regular preventative maintenance on telecom systems, reducing the frequency of unplanned outages and improving system reliability.
• Continuously improved personal technical knowledge through participation in relevant industry conferences and workshops, ensuring up-to-date expertise that benefited both clients and team members.