Jason Villarraga
Annerley,QLD
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Runner
Hellenika
10.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Experience Agent
Mercado Libre
09.2018 - 02.2020
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Education
Associate of Applied Science - Engineering Technology
ECCI University
Bogotá D.C - ColombiaGraduate Certificate - Customer Service
Disney
Bogotá D.C - Colombia02.2021
Skills
- Covid Symptom Screening
- Table Bussing
- Restaurant Operation
- Waiting Tables
- Inspecting Tickets
- Upselling Products and Services
Languages
Spanish
Native or Bilingual
English
Professional Working
Type of visa
Student Visa (500)
Timeline
Runner
Hellenika
10.2022 - Current
Customer Experience Agent
Mercado Libre
09.2018 - 02.2020
Associate of Applied Science - Engineering Technology
ECCI University
Graduate Certificate - Customer Service
Disney
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