Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Affiliations
Timeline
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Jasper Latham

Summary

An accomplished Restaurant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, customer relations, accounting, and staff performance evaluation. Dedicated to having complete knowledge of company products and services for optimized customer service.

Continuously created on-going relationships with customer cliental through friendly and approachable demeanour, positive attitude and offering a personal experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bistro Manager

Paradise Valley Hotel
08.2023 - 10.2024
  • Maintained high levels of staff performance through clear communication of expectations, ongoing coaching, and recognition of achievements.
  • Raised customer return rates with exceptional attention to detail in both food presentation and service quality.
  • Fostered a culture of continuous improvement by actively seeking out and implementing best practices in bistro management.
  • Enhanced guest satisfaction by implementing innovative menu offerings and exceptional service standards.

Assistant Manager

The Bavarian Knox
11.2021 - 07.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Education

Bachelor of Arts - Fashion Design

Collarts
Collingwood, VIC

High School Diploma -

Wantirna College
90 Harold Street, Wantirna
12.2019

Skills

  • Business Planning
  • Customer Relationship Management
  • Sales and Marketing
  • Marketing Tactics
  • Performance Tracking and Evaluations
  • Employee Performance Evaluations
  • Effective Selling Techniques
  • Business Analysis
  • Reviewing Performance
  • Directing Team Members
  • Customer Relations
  • Food and Beverage Knowledge

Hobbies

  • Huge passion for anything cars
  • Racing
  • Rally
  • Video Games
  • Automotive Photography


Certification

Responsible Service of Alcohol - 2024

Driver's Licence

Affiliations

  • Jack Bridson (Paradise Valley Hotel Bar Manager) - 0409 778 446
  • Stephen Schweier (Bavarian Venue Manager) - 0412 497 771

Timeline

Bistro Manager

Paradise Valley Hotel
08.2023 - 10.2024

Assistant Manager

The Bavarian Knox
11.2021 - 07.2023

Bachelor of Arts - Fashion Design

Collarts

High School Diploma -

Wantirna College

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Jasper Latham