Jaspreet Kaur

Tarneit,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

CUTOMER SERVICE REPRESENTATIVE

SUPPS 24/7

08.2022 - 12.2023

Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Implemented and developed customer service training processes.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Representative

Dominoes Pizza

01.2018 - 04.2019

Enhanced customer satisfaction by efficiently taking and preparing orders speed.
Taking and preparing online customer's orders.
General cleaning and taking trash out.
Restocking and organising boxes.
Answering phone calls for taking orders.

Education

Bachelor Of Arts -

GNDU (Punjab, INDIA)

05.2017

Skills

Report Generation
Complaint resolution
Information Security
Call Management
Attention to Detail
Customer Relationship Management
Team building
Preventive Maintenance
Teamwork and Collaboration
Relationship Building
Self Motivation
Goal Setting
Time management abilities
Task Prioritization
Problem-Solving
Safety awareness
Payment Processing
Heavy Lifting

Valid Driver's License
Technical knowledge
Handling Customer Complaints
Listening Skills
Multitasking and Organization
Sales expertise
Records Management
Strong Work Ethic
Product Training
Excellent Communication
Team Collaboration
Account Management
Customer Retention
Computer Skills
Customer satisfaction measurement
Complaint Handling
Full working Rights

Timeline