KULWINDER KAUR
22 Tabula Road, Tarneit
Summary
Learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities inhome or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
11
11
years of professional experience
Work History
Cutomer Service Representative
Tech Mahindra
12.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
- Streamlined appointment booking process by utilizing efficient scheduling software and maintaining clear communication with clients.
SUPPORT-WORKER
Reliable In Home Care
04.2023 - 12.2023
- Kept accurate records for client files and handled related paperwork
- Maintained safety with tidy, clean and hazard-free home environments
- Prepared nutritious meals to meet individual dietary needs for clients
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Assisted with daily living activities, running errands and household chores
- Transported clients to and from medical appointments with safety and efficiency
- Provided safe mobility support to help patients move around personal and public spaces
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
HEALTHCARE SUPPORT WORKER
Radius Care
01.2022 - 11.2022
- Company Overview: Healthcare provider in New Zealand
- Kept accurate records for client files and handled related paperwork
- Maintained safety with tidy, clean and hazard-free home environments
- Prepared nutritious meals to meet individual dietary needs for clients
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Documented residents' mental status, sleep and eating patterns in medical record books
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Monitored and assisted residents through individual service plans
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Built strong relationships with clients to deliver emotional support and companionship
- Healthcare provider in New Zealand
HEALTHCARE SUPPORT WORKER
Ryman Healthcare Linda Jones
01.2021 - 08.2021
- Company Overview: Healthcare provider in New Zealand
- Kept accurate records for client files and handled related paperwork
- Prepared nutritious meals to meet individual dietary needs for clients
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Monitored clients' overall health and well-being and noted significant changes
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Recorded status and duties completed in logbooks for management
- Completed regular check-ins and progress report for each client
- Entrusted to handle confidential and sensitive situations in professional matter
- Maintained strong connections within caregiver community to gain continuous knowledge
- Healthcare provider in New Zealand
CUSTOMER SERVICE SUPERVISOR
Pak N Save
09.2020 - 12.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Built positive relationships with customers to increase repeat business
- Monitored areas for security issues and safety hazards
CUSTOMER SERVICE
The Jewel Collection
09.2013 - 10.2016
- Delivered exceptional knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Exhibited high energy and professionalism when dealing with clients and staff
Education
New Zealand Certificate in Health And Wellbeing Advanced Support - Health And Wellbeing Advanced Support (Level 4)
NZMA
06.2022
New Zealand in Health And Wellbeing - Health And Wellbeing (Support Work Level 3)
NZMA
12.2021
Retail - Level 2 and Level 3
NZQF
02.2016
Certificate in Travel and Tourism -
NMIT
12.2011
Skills
- Medical Reminders
- Time Management
- Direct Patient Care
- Vital Signs Management
- Mobility Support
- Housekeeping Duties
- Records Maintenance
- First Aid and Safety
- Supporting Daily Living Needs
- Care Plan Assessment
- Verbal and Written Communication Skills
Timeline
Cutomer Service Representative
Tech Mahindra
12.2023 - 12.2024
SUPPORT-WORKER
Reliable In Home Care
04.2023 - 12.2023
HEALTHCARE SUPPORT WORKER
Radius Care
01.2022 - 11.2022
HEALTHCARE SUPPORT WORKER
Ryman Healthcare Linda Jones
01.2021 - 08.2021
CUSTOMER SERVICE SUPERVISOR
Pak N Save
09.2020 - 12.2021
CUSTOMER SERVICE
The Jewel Collection
09.2013 - 10.2016
New Zealand in Health And Wellbeing - Health And Wellbeing (Support Work Level 3)
NZMA
Retail - Level 2 and Level 3
NZQF
Certificate in Travel and Tourism -
NMIT
New Zealand Certificate in Health And Wellbeing Advanced Support - Health And Wellbeing Advanced Support (Level 4)
NZMA
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