Summary
Overview
Work History
Education
Skills
VOLUNTEER EXPERIENCE
AVAILABALITY
REFERENCES
Languages
Timeline
Generic

JASPREET KAUR MATHARU

Norlane

Summary

Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

11
11
years of professional experience

Work History

Service Coordinator/Home Support Worker

My Help
07.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Personal Care Assistant

Ashleigh House
07.2023 - 01.2024
  • Assists with personal care needs such as showering, dressing, eating, mobility, communication
  • Participates in care planning
  • Follows therapy plans i.e., interventions to assist those with dementia and behavioural problems
  • Observes/reports changes in patients' condition
  • Reports complaints about care
  • Assists with rehabilitation exercises, basic treatment and delivery of medications.

Uber Partner

10.2019 - 06.2023
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
  • Maintained impeccable records of daily drives, vehicle maintenance and notable
  • Provided a safe driving experience for all riders and get them to their destinations.

Security Officer

Monitoring Services
09.2014 - 12.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere
  • Day to day reporting to Security Supervisors on security matters
  • Ensures provision of adequate security for staff and asset
  • Conducts daily patrol of beats to ascertain the security situations from guards
  • Monitoring staff, visitors and vendors in the Company premises to ensure orderliness.

Education

Diploma of Business -

Tafe

Certificate II & III in Security Operations -

Tafe

ADVANCED DIPLOMA OF CIVIAL CONSTRUCTION DESIGN -

MELBOURNE METROPOLITAN COLLEGE

Skills

  • Personal care assistant
  • First-Aid & CPR
  • Planning & collaboration
  • Active listening
  • Conflict resolution
  • Proficiency in office programs

VOLUNTEER EXPERIENCE

  • Personal care assistant at aged care facility Ashleigh house at Sale Victoria
  • Volunteer at aged care and disability services, Punjab India
  • Volunteered at Masih Church Melton Victoria
  • Assisted in kitchen during Christmas carols and Sunday services

AVAILABALITY

Full-Time/ Casual

REFERENCES

References will be provided on request.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Service Coordinator/Home Support Worker

My Help
07.2024 - Current

Personal Care Assistant

Ashleigh House
07.2023 - 01.2024

Uber Partner

10.2019 - 06.2023

Security Officer

Monitoring Services
09.2014 - 12.2018

Certificate II & III in Security Operations -

Tafe

ADVANCED DIPLOMA OF CIVIAL CONSTRUCTION DESIGN -

MELBOURNE METROPOLITAN COLLEGE

Diploma of Business -

Tafe

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JASPREET KAUR MATHARU