Summary
Overview
Work History
Education
Skills
Certification
References
LINKEDIN
Timeline
Generic

Jaswinder Jony

Sydney,Australia

Summary

Experienced IT professional with a passion for delivering top-tier IT support. Skilled in troubleshooting, system optimization, and client engagement, ensuring seamless technology experiences. Adept at translating complex technical issues into clear solutions, fostering strong client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior Systems and Network Engineer

PRO IT PTY LTD
Fairfield, NSW
12.2023 - Current
  • Administer and optimize network infrastructure, including routers, switches, and firewalls, to ensure seamless connectivity.
  • Deploying new laptops and other equipment for clients, configuring them with the M365 suite, Intune, domain join, and effectively managing Active Directory on client servers.
  • Providing remote hands-on support for clients from different regions to ensure seamless access to their hardware, hosted in various data centers around Sydney.
  • Carry out comprehensive onsite assessments for clients, which involve conducting necessary tests on servers and switches.
  • Assisted in documenting network configurations and system procedures, providing comprehensive reports for informed decision-making.
  • Collaborate with cross-functional teams to deliver effective IT support and the installation of designed network systems.
  • Experienced in 3CX, Yealink, and Telstra VOIP services, including deployment and L1 troubleshooting.
  • Troubleshooting IT peripherals such as printers, docks, Yealink phones, and CCTV cameras.
  • Update asset documents during onsite assessments to ensure accurate stocks of networking equipment for clients.

Retail Sales Specialist (IT)

JB Hi-Fi Australia
Hurstville, NSW
06.2022 - 01.2024
  • Honed exceptional communication skills, both technical and non-technical, through interactions with customers over the phone and in person.
  • Utilized Microsoft Power BI to conduct an in-depth analysis of Key Performance Indicators (KPIs).
  • Leveraged data insights to identify areas for improvement, inform decision-making, and drive business success.
  • Provided exceptional customer service by actively engaging with customers, assessing their needs, offering tailored product recommendations, and closing deals.

Education

Bachelors of Information Technology -

Sydney, NSW
Sydney, NSW
06.2022

Skills

  • Virtual Machines
  • Hypervisor (VMware/ESX), VirtualBox
  • N-able Central and Ticket Management
  • Barracuda Email Protection
  • Remote Troubleshooting
  • Designing Network Topology
  • Site Documentation & Knowledge Base
  • Virtual Machines
  • Hypervisor (VMware/ESX), VirtualBox
  • N-able Central and Ticket Management
  • Barracuda Email Protection
  • Remote Troubleshooting
  • Designing Network Topology
  • Site Documentation & Knowledge Base

Certification

  • Google Cybersecurity Certificate V2
  • Fortinet Certified Associate in Cybersecurity
  • Fortinet Certified Fundamentals in Cybersecurity

References

  • Zak Mansfield - (Service Delivery Manager) zak.mansfield@proit.com
  • Javed Abbas - (Network and Systems Engineer) javed.abbas@proit.com

LINKEDIN

www.linkedin.com/in/jaswinder-j

Timeline

Junior Systems and Network Engineer

PRO IT PTY LTD
12.2023 - Current

Retail Sales Specialist (IT)

JB Hi-Fi Australia
06.2022 - 01.2024

Bachelors of Information Technology -

Sydney, NSW

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Jaswinder Jony