As an Business administration and client service officer offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges, maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings, Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Trainer and Asessor
Learning New things in, my day-to-day life, reading and listening stock related podcasts
Yoga and stress management
Planning and coordination
Computer technology
Online-based education
Complaint resolution
Inbound and outbound calling
Positive and professional
Problem-solving
Administrative support
Cultural awareness
Customer education
Call center experience
Credit card payment processing
Order processing
Exchange coordination
Certificate III in Business Administration{TAFE} - 09/2015
Certificate III in Medical Administration {Wesley Mission}
Certificate IV in Training and Assessment{ ACG Global College}- 2022
Diploma of Leadership and Management{ NOMI College}- 2023
Advanced Diploma of Leadership and Management{ Education Pty Ltd}- 2024
Graduate Diploma of Management{ Learning} { National Institute of Science}- 2023