JAVNIKA SHAH
Clyde
Summary
Versatile and results-driven professional with experience in education consulting and administration, customer support, and project coordination. Adept at building strong client relationships, managing projects, and providing exceptional service in diverse environments. Known for excellent communication, organizational skills, and a people-first approach, I am eager to contribute to dynamic teams while fostering an environment of collaboration and continuous improvement.
Overview
4
4
years of professional experience
Work History
Education Administrative Assistant
Aussizz Migration and Education Consultants
10.2023 - 10.2024
- Provided expert advice on study abroad programs, helping students select the best educational pathways based on their profiles and aspirations.
- Streamlined administrative processes by implementing efficient filing systems and document management.
- Managed end-to-end client interactions, from initial consultation to application submission, ensuring high customer satisfaction and successful enrollments.
- Supported student enrollment process, maintaining accurate records and ensuring timely registration.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Upheld confidentiality standards when dealing with sensitive information regarding students or personnel matters.
Customer Service Representative
Care Immigration
01.2023 - 10.2023
- Provided exceptional service and support to customers, handling inquiries and resolving issues
- Managed administrative tasks, including data entry, scheduling, and report generation
- Collaborated with cross-functional teams to improve customer experience and internal processes
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Freelance Content Writer
Pepper Content
03.2022 - 04.2023
- Created engaging and SEO-optimized content for a variety of clients in different industries, enhancing online visibility and customer engagement
- Developed writing styles tailored to the needs of the client
Project Coordinator & Designer
Ghoricha Associates
08.2020 - 12.2022
- Coordinated multiple architecture projects, ensuring seamless communication between clients, contractors, and design teams
- Managed project timelines, budgets, and deliverables, ensuring projects were completed on time and within scope
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Coordinated all architectural construction documentation and drawings for each phase of fast-track projects.
Education
Bachelor of Architecture -
Anant National University
01.2020
Diploma in Architecture -
Government Polytechnic
01.2015
Skills
- Strong organization
- Customer relations
- Creative writing
- Detail-oriented
- Scheduling appointments
- Documentation management
- Computer proficiency
- CAD drafting
- Project scheduling
- Customer satisfaction measurement
- Team coordination
Languages
English
Full Professional
Timeline
Education Administrative Assistant
Aussizz Migration and Education Consultants
10.2023 - 10.2024
Customer Service Representative
Care Immigration
01.2023 - 10.2023
Freelance Content Writer
Pepper Content
03.2022 - 04.2023
Project Coordinator & Designer
Ghoricha Associates
08.2020 - 12.2022
Diploma in Architecture -
Government Polytechnic
Bachelor of Architecture -
Anant National University
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