Jawad Ali
Perth,Western Australia
Summary
Dynamic professional with a blend of Civil & Structural Design and Commerce seeking a career in project management. Proven track record as a successful Debt and Lodgement Officer at the Australian Taxation Office and accomplished Project Coordinator at iTech Savvy Pty Ltd. Aiming to bring a results-oriented approach and adept multitasking skills to a challenging role, promoting organisational success.
Overview
9
9
years of professional experience
Work History
Debt and Lodgment Officer APS
Australian Taxation Office
03.2020 - 01.2023
- Undertake lodgement, payment, debt recovery action, and complaint resolutions as part of the Debt and Lodgement business line
- Communicate with clients to discuss and address their outstanding tax obligations
- Interpret and apply legislation and policy to assist clients in achieving the right outcomes
- Prepare and process legal notices as required
- Make decisions under the guidance of senior ATO (Australian Taxation Office) employees for more complex issues.
Project Co-ordinator
iTech Savvy Pty Ltd
10.2018 - 03.2020
- Supervising day-to-day project operations
- Formulating and implementing organizational policies
- Overseeing administrative budgets for projects
- Recruiting and training project administrative staff
- Negotiating contracts and agreements with project vendors
- Cultivating and managing corporate relationships
- Monitoring project operating expenses
- Collaborating with HR and other departments for seamless project coordination
- Keeping executives informed about project performance updates.
Helpdesk Support Specialist
Telstra
03.2014 - 12.2014
- Configuring Telstra, Net gear, Cisco Modems
- Providing Remote Access/Shadow Support
- Overseeing clients domain
- Liaising with Level 2 team for complicated cases
- Educating customers about basic troubleshooting
- End user liaising
- Up selling better value plans to clients
- ADSL 1 & 2 technical support
- Strengthened multitasking
- Professional achievments & Recognitions
- Certificate of Best Consultant at Telstra 2014
- Net Promoter Score 25+
- BOS 91%
Education
Diploma - Project Management
North Metropolitan Tafe
Perth, WA12.2024
Diploma of Civil & Structural - Design
Central TAFE
Perth2015
Bachelors - Commerce, Human Resource Management
Murdoch University
Perth, WA2011
Associate Degree - Business
Swan TAFE
Perth, WA2009
Diploma of Business -
Swan TAFE
Perth, WA2008
Skills
- CAD (2015)
- REVIT (2015)
- OATS (2012)
- MYOB (2009)
- Diploma of Computer Hardware (2004)
- Diploma of MS Office (2002)
- Typing Speed - 52 wpm
References
Annie Godden - Team Leader, ATO
annie.godden.ato.gov.au
+61432090739
Mujtaba Saeed - Senior Electronic Engineer, iTech Savvy Pty Ltd
mujtaba.saeed@transtech.com.au
+61421752688
Timeline
Debt and Lodgment Officer APS
Australian Taxation Office
03.2020 - 01.2023
Project Co-ordinator
iTech Savvy Pty Ltd
10.2018 - 03.2020
Helpdesk Support Specialist
Telstra
03.2014 - 12.2014
Diploma - Project Management
North Metropolitan Tafe
Diploma of Civil & Structural - Design
Central TAFE
Bachelors - Commerce, Human Resource Management
Murdoch University
Associate Degree - Business
Swan TAFE
Diploma of Business -
Swan TAFE
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