Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JUSTIN WANKE

Erina Heights,Australia

Summary

Client-focused service delivery professional with strong experience in interpreting legislation, resolving enquiries, and supporting payment and debt recovery tasks. Maintains accurate records, uses CRM systems confidently, and works well with colleagues to deliver timely, respectful outcomes for clients.

Overview

7
7
years of professional experience

Work History

Debt Assist - APS 3 (Higher Duties)

Austrakiab Taxation Office
Gosford
2026.08 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

APS2 Service Delivery Officer

Australian Taxation Office
2022.05 - Current
  • Strong written and verbal communication skills being client focused
  • Confident ability to research legislation, interpret then achieve an appropriate outcome based on what was being requested
  • Ability to make sound decisions in a timely manner
  • Utilize previous experience to help identify opportunities of improving client experience.
  • Undertake a range of tasks to enable payment and debt recovery, client assistance registrations, lodgment and support activities
  • Provide information and options to clients following established procedures and protocols which assist clients to meet taxation and obligations
  • Build and sustain client relationships to create and maintain a positive impression of the ATO and resolve enquiries or issues
  • Provide written and verbal advice, negotiate and assist clients with their payment and lodgment obligations
  • Prepare, issue and action lodgment notices.
  • Understand and apply established guidelines to make decisions appropriate to client circumstances
  • Obtain information and provide advice to clients and representatives in a multichannel environment using well established policy, procedures and guideline.
  • Check, maintain and create records on ATO systems and ensure the accuracy, quality and integrity of data, record interactions and decisions.

Manager/Senior Hairstylist

MySalon Erina
2019.07 - 2021.04
  • Deliver results and ensure the work quality and performance output of staff, provide regular feedback, address under performance issues and take steps to ensure both individual and team developmental needs are met
  • Motivate, mentor and coach individuals and the team, identify development opportunities and effectively manage performance, conduct and succession
  • Understand the strategic objectives of the salon business and their application to the work area, communicate and ensure employees have a shared understanding of the direction and mutual expectations
  • Clarify expectations, support staff and communicate the reasons for business decisions
  • Identify and mitigate risks on operational outcomes and take these into account when planning and setting priorities for the work area
  • Manage and communicate change and demonstrate flexibility in order to address shifting priorities
  • Strong written and verbal communication skills being client focused.
  • Overseeing day to day operations of the salon
  • Coaching staff on how to upsell services or retail to clients
  • Monthly review of staff performance by ensuring KPI's were met
  • Cross-promotion of the salon with other retail outlets to increase weekly revenue

Club- Coordinator

Accor Plus
2019.07 - 2019.05
  • Answered an average of 50 calls per shift, keeping the average call under 5 mins
  • Resolved members complaints in a timely manner by leveraging product knowledge
  • Managing rate discrepancies of Accor Hotels for Accor Plus Members through third-party websites
  • Ensuring Accor members details are updated through CRM NetSuite program
  • Providing peer to peer training
  • Setting goals for improving the business
  • Upselling Accor Plus Memberships to existing and current members
  • Organizing team-building events
  • Building loyalty with Accor Plus Members.
  • Encouraging feedback for improvement

Education

Diploma - Marketing and Communications, Digital Online

TAFE Digital
2021-10

Double Diploma - Business Management

Martin College
Sydney, NSW
2016-04

Skills


  • Policy interpretation
  • Problem-solving
  • CRM systems
  • Record management
  • Customer service
  • Interpersonal communication
  • Floor walking

Accomplishments

  • John Brennan Hair - Nominated Manager of the year 2001

Timeline

Debt Assist - APS 3 (Higher Duties)

Austrakiab Taxation Office
2026.08 - Current

APS2 Service Delivery Officer

Australian Taxation Office
2022.05 - Current

Manager/Senior Hairstylist

MySalon Erina
2019.07 - 2021.04

Club- Coordinator

Accor Plus
2019.07 - 2019.05

Diploma - Marketing and Communications, Digital Online

TAFE Digital

Double Diploma - Business Management

Martin College

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JUSTIN WANKE