Jay Goodall
Melbourne ,Victoria
Summary
Dynamic small business owner of Mrgoodsproductions with a diverse background in service-oriented roles, from swim teaching and lifeguard duties to supervising in high-stakes environments. Proven track record in de-escalating stressful situations, enhancing customer satisfaction, and driving engagement through clear, empathetic communication. Skilled in strategic planning, problem-solving, and adaptable teamwork, I bring a proactive approach to every role. Currently managing my business and studying mental health, I’m eager to apply my dedication and versatile skill set in a rewarding sales position at a gym, where I can support members and foster a positive, results-driven environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Videography Business Owner
Mrgoodsproductions
05.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Film Director and Editor
Fit Impact
05.2023 - Current
- Currently work here very casually which involves directing, editing and producing content for fighters and the gym when needed.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Increased audience engagement by expertly crafting compelling visual narratives using both linear and non-linear editing techniques.
- Created high-quality promotional materials such as trailers, teasers, and behind-the-scenes content to support marketing efforts.
Film Director and Editor
Accredited Programs
01.2023 - 06.2024
- Successfully collaborated with other departments and outsourced independent vendors.
- Operated industry-standard cameras, lighting, and photography equipment and various job-related computer software.
- This casual role entailed assisting individuals being accredited by filming and editing there programs.
Swim Instructor
Danny Frawley Centre
05.2023 - 07.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Lead/Removalist
Move On Removals
09.2022 - 06.2023
- Worked effectively in fast-paced environments.
- Responsible for the supervision of new staff and overall running of jobs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated with customers courteously and professionally to drive satisfaction.
Film Director and Editor
Ngwala Willumbong Aboriginal Services
05.2022 - 09.2022
- Performed post-production work, edited sound and sequences and provided final product within time and budget constraints.
- Directed and edited a promotional video for an Aboriginal rehabilitation centre, capturing impactful storytelling that resonated with the community and supported the centre’s mission.
- Received positive feedback for the video’s role in enhancing the centre’s community outreach and business profile.
- Managed all stages of production, including planning, filming, and post-production editing, ensuring a polished final product.
Waiter
The Baths Middle Brighton
01.2022 - 05.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
Education
Certificate IV | Mental Health - Mental Health
Australian College of Community Services And Care
Melbourne, VIC09-2025
VCE -
Brighton Secondary College
Melbourne, VIC12-2021
Skills
Entrepreneurial Skills: Experience in small business ownership, including strategic planning, budgeting, and customer engagement
Effective Communication: Strong interpersonal skills for clear, effective communication across diverse teams and clients
Conflict Resolution: Proficient in de-escalating stressful situations with a calm, solution-focused approach
Negotiation: Skilled in reaching mutually beneficial agreements and handling challenging discussions
Film Production Expertise: Extensive knowledge in film directing and editing, from concept development to final cut
Problem Solving: Analytical thinker with a proactive approach to overcoming challenges and finding innovative solutions
Hospitality Expertise: Experienced in hospitality, ensuring high-quality customer service and smooth operations
Websites
Certification
HLTAID011 Provide First Aid
Working With Children Check
2023 Current Police Check
2023 Swim Teaching Course
SISSS00133 Pool Lifeguard
Timeline
Videography Business Owner
Mrgoodsproductions
05.2024 - Current
Film Director and Editor
Fit Impact
05.2023 - Current
Swim Instructor
Danny Frawley Centre
05.2023 - 07.2023
Film Director and Editor
Accredited Programs
01.2023 - 06.2024
Lead/Removalist
Move On Removals
09.2022 - 06.2023
Film Director and Editor
Ngwala Willumbong Aboriginal Services
05.2022 - 09.2022
Waiter
The Baths Middle Brighton
01.2022 - 05.2022
HLTAID011 Provide First Aid
Working With Children Check
2023 Current Police Check
2023 Swim Teaching Course
SISSS00133 Pool Lifeguard
Certificate IV | Mental Health - Mental Health
Australian College of Community Services And Care
VCE -
Brighton Secondary College
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