Jay Hansen
Prison Officer
Kurunjang
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
Work History
Prison Officer
Corrections Victoria
05.2022 - Current
- Member of the Emergency Response Group, carrying out the daily responsibilities and duties as outlined in DCI 1.23 and LOP 1.23.1
- Representative for DPFC as a member of the State Training Group
- Formations and Batons Instructor; promoting a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques
- Served as a subject matter expert on tactical operations, regularly advising leadership on best practices.
- Participated in ongoing training courses for continuous professional development in correctional practices.
- Collaborated with fellow officers to maintain a safe environment for staff, stake holder and prisoners.
- Provided first aid and emergency response services as needed, prioritizing prisoner safety and wellbeing.
- Reduced recidivism rates through effective communication, conflict resolution, and counseling techniques.
- External escorts of prisoners to courts, hospitals and medical appointments
- Prepared reports to document incidents and violations, and also engaging in meaningful care work to assist in the rehabilitation and transitional needs of offenders
- Proudly conducted daily duties to maintain the security and good order of the prison, ensuring the safety of staff, prisoners and stakeholders.
Operations Manager
Pakenham Racing Club
5 2021 - 05.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Oversaw day to day operations of a gaming room with 65 machines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Assistant Venue Manager
Zagame's Berwick Hotel
06.2016 - 05.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Supervised events from start to finish using effective crowd control methods.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Oversaw day-to-day operations of a large hotel, leading with staff of 100+ employees.
- Managed the day to day operations of a gaming room with 105 machines.
Operations Manager
Grand Hotel and Casino
04.2018 - 08.2018
- Hand selected by senior operatives of the Zagames Corporation, to represent the company with a "Fly in, Fly Out" contract offering assistance to the Operations Management team, in both the Hotel and Casino.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets or manipulation of games.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Promoted a culture of safety and security awareness among all employees through targeted training, communication campaigns, and ongoing support initiatives.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
Education
CSC30120 Certificate III in Correctional Practice
11-2022
BSB51915 - Diploma in Leadership And Management
04.2001 -
Training And Facilitation Course (Prisons)
Formations And Batons Instructor
HLTAID011 (Level 2) - First Aid
HLTAID009 - Cardiopulmonary Resuscitation (CPR)
Skills
Team building and leadership
Physical fitness
First aid training
Security procedures, Emergency management and response
De-escalation techniques
Correctional facility procedures
Tactical options and techniques
Mental health awareness
Emergency management and response
Patience and tolerance
Timeline
Prison Officer
Corrections Victoria
05.2022 - Current
Operations Manager
Grand Hotel and Casino
04.2018 - 08.2018
Assistant Venue Manager
Zagame's Berwick Hotel
06.2016 - 05.2021
BSB51915 - Diploma in Leadership And Management
04.2001 -
Operations Manager
Pakenham Racing Club
5 2021 - 05.2022
CSC30120 Certificate III in Correctional Practice
Training And Facilitation Course (Prisons)
Formations And Batons Instructor
HLTAID011 (Level 2) - First Aid
HLTAID009 - Cardiopulmonary Resuscitation (CPR)
References
Dame Phyllis Frost Centre
Sharon Lewis
Prison Intelligence Unit and Emergency Response Group Supervisor
0417 739 361
(03) 9217 8430
sharon.lewis@justice.vic.gov.au