Jay Shah
Dandenong North,VIC
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking Dominos Clayton with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
8
8
years of professional experience
Work History
Shift Supervisor, Console Operator(COP)
7 Eleven
Chirnside Park, VIC
07.2022 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
Customer Service Representative
Teleperformance
Mumbai, Maharashtra
08.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Delivery Expert and In-store Handling
Dominos's Pizza
Clayton, VIC
01.2022 - 08.2022
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Coordinated consistent on-time deliveries of damage-free goods.
Customer Service Cashier
D-Mart Shopping Centre
Mumbai, Maharashtra
01.2021 - 04.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Customer Care Representative
Thomas Cook Travel
Goregaon, Mumbai, Maharashtra
02.2016 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Masters of Information Systems - Information Systems
Deakin University
06-2024
Bachelors of Computer Applications - Computer Science And Programming
S.M.T P.D Hinduja College
Charni Road, Mumbai10.2020
Junior College - Science, Technology, And Society
Swami Vivekanand Junior College
Kandivali, Mumbai03.2015
Schooling -
ST. Josep's School
Malad, Mumbai03.2013
Skills
- Efficient and Detail-Oriented
- Customer Account Management
- Call Documentation
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Oracle E-Business Suite Financials
- Dependability and Honesty
- Customer Transactions
Timeline
Shift Supervisor, Console Operator(COP)
7 Eleven
07.2022 - Current
Delivery Expert and In-store Handling
Dominos's Pizza
01.2022 - 08.2022
Customer Service Representative
Teleperformance
08.2021 - 11.2022
Customer Service Cashier
D-Mart Shopping Centre
01.2021 - 04.2022
Customer Care Representative
Thomas Cook Travel
02.2016 - 04.2016
Masters of Information Systems - Information Systems
Deakin University
Bachelors of Computer Applications - Computer Science And Programming
S.M.T P.D Hinduja College
Junior College - Science, Technology, And Society
Swami Vivekanand Junior College
Schooling -
ST. Josep's School
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