Jay Taylor
Geelong
Summary
Driven by a results-focused approach, I leveraged my problem-solving and leadership skills at Little Creatures Brewery to enhance team productivity and customer satisfaction. Demonstrating patience, empathy, and effective communication, I successfully managed a diverse team, fostering an inclusive environment and optimizing workflows.
Overview
3
3
years of professional experience
Work History
Retail Worker
Plant Addicts Anonymous
07.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Functions Supervisor
Little Creatures Brewery
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Identifying And Responding To Family Violence Risk - Mental Health
GenU Training
03-2025
Alcohol And Other Drugs Skill Set - Mental Health
GenU Training
12-2024
Certificate IV in Mental Health - Mental Health
GenU Training
05.2024
Skills
- Patience and Empathy
- Professional Appearance
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Team Leadership
References
Michael Nation
Complete Health Geelong - Counsellor and Personal Trainer
Phone: 0400 443 449
Josh Moretti
Little Creatures Brewery - Venue Manager
Phone: 0437 773 609
Scarlett Cunningham
Little Creatures Brewery - Duty Manager
Phone: 0400 564 699
Timeline
Retail Worker
Plant Addicts Anonymous
07.2023 - Current
Functions Supervisor
Little Creatures Brewery
01.2022 - Current
Identifying And Responding To Family Violence Risk - Mental Health
GenU Training
Alcohol And Other Drugs Skill Set - Mental Health
GenU Training
Certificate IV in Mental Health - Mental Health
GenU Training
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