Jaya Hansen
Redcliffe,QLD
Summary
Experienced customer service specialist with a solid background at Collection House and Bank of QLD. Consistently delivering exceptional customer satisfaction and resolving complaints efficiently. Skilled in data entry and Microsoft Excel, thriving in dynamic settings. Effective communicator focused on enhancing service quality and building client relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Officer (secondment role)
Bank Of QLD
Newstead, 4006
06.2024 - 12.2025
- Maintained accurate records of customer interactions and transactions to ensure data integrity.
- Resolved customer issues efficiently, enhancing overall satisfaction with services provided.
- Conducted follow-up calls to verify customer satisfaction after service interactions.
- Managed an electronic filing system for easy access to documents and records.
- Entered data into spreadsheets using Microsoft Excel to support reporting needs.
- Composed letters, memos, reports, and presentations as required by management staff.
- Answered inquiries via telephone and email, facilitating effective business correspondence.
- Organized handling of confidential documents according to established protocols.
Customer Service Representative
Collection House
South Brisbane , QLD
01.2024 - 11.2025
- Resolved customer inquiries efficiently to enhance overall satisfaction.
- Managed customer accounts and updated information promptly.
- Answered phone calls and emails, facilitating effective business correspondence.
- Engaged customers through effective interpersonal skills during phone conversations.
- Operated multiple computer programs simultaneously to streamline processes.
- Demonstrated efficiency in multitasking within high-pressure, fast-paced environments.
Sales Representative
Amart Furniture
Logan Central, Australia
09.2023 - 01.2025
- Build and maintain positive relationships with customers.
- Provide personalized assistance and product recommendations based on customer needs.
- Develop a comprehensive understanding of the furniture store's products.
- Meet daily sales KPI's.
- Respond promptly to incoming sales inquiries via phone and provide detailed product information.
- Effectively handle objections and address customer concerns to encourage a positive buying decision.
- Prepare and maintain necessary documentation for sales transactions, including invoices, receipts, and sales contracts.
- Ensure all paperwork is completed accurately and in compliance with company policies.
Childcare Assistant Educator
Cubby Care early learning centre
Beenleigh, Australia
12.2022 - 09.2023
Childcare Assistant Educator
Little Scholars School Of Early Learning
Stapylton, Australia
12.2022 - 09.2023
Education
First Aid Certification -
CAECE
Underwood03.2023
High School Diploma -
Beenleigh State High
11.2018
Cert III - early Childhood education
Amazing Education and Training
Burleigh Heads10.2018
Skills
- Exceptional customer support
- Effective communication skills
- software expertise
- Strong organizational abilities
- Customer complaint resolution
- Independent and team-oriented work
- Analytical problem-solving skills
- Flexibility in dynamic environments
- Building positive customer relationships
- Adhering to compliance standards
- Microsoft Excel
- Document management
- Record keeping
- Data entry
- Attention to detail
- Multitasking efficiency
REFERENCES
Professional references
- Collection House Manager, Eva Gantoumis, PH: 0474 730 333
- BOQ manager/supervisor Ken Phil, PH: 0474 652 227
- Amart supervisor/manager Hoani Harwood, PH: 0475 424 022
Personal reference
- Cameron Bond, PH: 0475 905 635
Timeline
Customer Service Officer (secondment role)
Bank Of QLD
06.2024 - 12.2025
Customer Service Representative
Collection House
01.2024 - 11.2025
Sales Representative
Amart Furniture
09.2023 - 01.2025
Childcare Assistant Educator
Cubby Care early learning centre
12.2022 - 09.2023
Childcare Assistant Educator
Little Scholars School Of Early Learning
12.2022 - 09.2023
First Aid Certification -
CAECE
High School Diploma -
Beenleigh State High
Cert III - early Childhood education
Amazing Education and Training