Jayant Kapil
Cranbourne North,Victoria
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding tasks and responsibilities and training. Motivated to learn, grow and excel in public services with 8 years of experience in Customer Service and Public Services, who is successful at managing tasks with advanced expertise in government regulations and procedures. Detail-oriented and focused on streamlining office procedures for efficiency. Proficient in microsoft use and data-analyst.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Practitioner Assist
Ambulance Victoria
Melbourne, Victoria
04.2022 - Current
- Communicate any identified best care and patient oriented opportunities, and system and process improvements that enhances Ambulance Victoria professional service diverse community group
- Developing strong partnership’s with both internal and external stakeholders
- Report hazards and incidents as priority to relevant manager
- Using appropriate interpersonal techniques to resolve diverse/challenging situations
- To assist Referral Service secondary triage services by calling back low acuity 000 callers
- Managing calls from public who initially called 000 are deemed low acuity and not requiring emergency ambulance
- Following structured call process to determine life threatening checks, initial stage of patient and to provide them with means of transport to hospital as soon as possible
- Eliminating extended wait times for ambulance and assisting 000 callers for quicker response
Resident Support Officer
Department Of Justice
Melbourne, Victoria
01.2021 - 03.2022
- Ensuring safe environment for people who to enter compulsory period of quarantine.
- Promote compliance.
- Confidently engage with range of people in challenging situations.
- Make decisions and issues directions within team environment.
- Enthusiastic about IPC, always suggesting innovative ideas and taking direction on board to maintain safe environment.
- Have successfully managed passenger arrival and stepped in leadership role as required.
- Supporting Quarantine screening process.
- Communicating with people in effective and empathetic manner while maintaining social distancing and good hygiene practice.
- Mitigating risk to ensure safety of residents and employees is maintained, operational instructions are followed and safety is always maintained.
- Working collaboratively with other team members to ensure quarantine residents are compliant with Quarantine accommodation program Reporting any issues to line manager and efficient problem solving to maintain client satisfaction and health and safety.
Territory Manager
Yakult Australia
Melbourne, VIC
02.2017 - 12.2020
- Experience within Independent Grocery as well as corporate businesses such as Coles, Woolworth.
- Managed over 100 accounts within 2 territories
- Responsible for Business Development, Increase footprint and SKU count across customer base
- Driving growth in region through promotional plans, distribution, and call coverage Build and maintain strong relationships, identify opportunities, influence key stakeholders and drive in-store execution
- Merchandising, stock management, replenishment, and building of promotional displays Ensure delivery of agreed KPIs including targets, call coverage, speed to shelf, new lines, trade standards, and compliance Ensure planograms and promotional activity is followed
- Contribute to team development by sharing market information Concise and timely feedback on in-store execution In-store training
- Developed sales strategy based on research of consumer buying trends and market conditions
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets
Business Development Manager
Yakult Australia
05.2014 - 02.2017
- Responsible for Business Development & Sales – including sales revenue, margin & pricing
- Responsible for Mentoring and Managing team of 18 Sales Professionals
- Uncovering and developing new clients, focusing on tailoring solutions to suit their needs.
- Developed and implemented pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth
- Collaborated with sales and marketing departments to support project rollout
- Created reports and presentations detailing business development activities
Education
MBA - Marketing And Finance
Sharda University
India04.2014
BBA - Marketing And Sales
Sharda University
India04.2012
Skills
- Sound judgement and informed decision-making skills
- Strong leadership skills
- Strong customer service skills, gained in face to face, fast paced environment
- High degree of communication skills both written and verbal
- Confidence and flexible
- Analytical thinking
- Ability to work in close team environment
- Competence in various computer software
- Ability to build strong working relationships with variety of stakeholders
- Enjoy working independently in challenging environment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved Best Territory Manager award 2 years in an row in Victoria.
- Received Letter of Commendation from Australian Federal Government for my performance.
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
Practitioner Assist
Ambulance Victoria
04.2022 - Current
Resident Support Officer
Department Of Justice
01.2021 - 03.2022
Territory Manager
Yakult Australia
02.2017 - 12.2020
Business Development Manager
Yakult Australia
05.2014 - 02.2017
MBA - Marketing And Finance
Sharda University
BBA - Marketing And Sales
Sharda University
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