Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaycob Dikiciyan

Melbourne,Vic

Summary

Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational skills ,multitasking abilities and ability to learn quickly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front of House Team Member

KFC
Melbourne, Vic
02.2023 - Current
  • Completed opening and closing procedures, following cleaning checklists
  • Collaborated with staff and management to provide exemplary customer service
  • Assembled and expedited food for customers, checking orders for accuracy
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints
  • Operated cash register efficiently and accurately processed payments for customers' orders
  • Resolved customer complaints in a timely fashion while maintaining a positive attitude
  • Maintained cleanliness of the restaurant, including tables, floors, countertops, and other surfaces
  • Adhered to safety protocols regarding food handling procedures and sanitation standards.

Department Manager

McDonald's
Melbourne, VIC
09.2018 - 01.2023
  • Trained and supervised associates on customer service excellence and strong company culture
  • Maintained calm demeanor and professionally managed customer complaints in accordance with company standards
  • Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Developed and implemented innovative strategies to increase sales volume by 20% within one year
  • Met or exceeded operating standards for brand consistency
  • Provided leadership and mentorship to staff members, leading to improved job performance and morale
  • Analyzed department performance and defined actions required to achieve business objectives
  • Maintained accurate inventory records, ensuring all products were accounted for at all times
  • Collaborated with other departments to effectively resolve inter-departmental conflicts.

Team Member

Woolworth's
Rowville, VIC
01.2020 - 10.2020
  • Assisted with store displays and window dressing as needed.
  • Organized storage areas for efficient use of space.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Utilized manual and and or electric pallet jacks to move pallets from one location to another.
  • Assisted in unloading and stocking frozen goods into the freezer.
  • Provided support to other departments during peak times.

Education

High School Certificate -

Rowville Secondary College
Melbourne, Vic
12.2021

Skills

  • Station Preparation
  • Customer Engagement
  • Operational Efficiency
  • Maintaining Clean Work Areas
  • Equipment Preparation
  • Minor Repairs
  • Team Collaboration
  • Social Perceptiveness
  • Organizational Skills
  • Excellent Communication

Certification

  • White card
  • Building and construction cert II

Timeline

Front of House Team Member

KFC
02.2023 - Current

Team Member

Woolworth's
01.2020 - 10.2020

Department Manager

McDonald's
09.2018 - 01.2023

High School Certificate -

Rowville Secondary College

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Jaycob Dikiciyan