Jayde Hynes
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
18
18
years of professional experience
Work History
Senior Home Loan Specialist
Commonwealth Bank Australia
01.2022 - Current
- Managed key relationships with both external and internal stakeholders
- Provided end to end process for Home Loan Applications and Banking needs
- Managed and work complex enquiries – Construction, Bridging, Self Employed Loans.
- Ensured compliance with industry regulations and company policies when processing loan applications.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
- Developed strong relationships with real estate agents, fostering a network of referrals for new business opportunities.
- Assisted clients in selecting the best loan product to meet their financial needs and goals.
- Streamlined loan application procedures for smoother client experiences and faster approvals.
- Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
- Adapted to evolving industry trends and regulations, ensuring compliance and continued success in the competitive home loan market.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
- Improved efficiency within the team by sharing best practices and contributing to ongoing training initiatives.
- Fostered a positive work environment by collaborating with team members and contributing to a productive atmosphere.
- Provided support during home inspections, appraisals, and other steps in the mortgage process as needed.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Relationship Manager / Senior Home Loan Specialist
Police Credit Union
01.2021 - 01.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
Home Loan Specialist, Sales and Delivery
People’s Choice Credit Union
06.2018 - 01.2021
- Provided relief support across various Home Lending / Branch Manager roles in the Northern Territory
- Support the day-to day operations of the Branch requiring the relief
- Maintained a high standard consistence for Application audits
- Contributed to the improvement of staff by reinforcing and encouraging a continual improvement philosophy within the team
- Delivered Superior customer service and fulfilment of Members needs through sales of all personal financial products
- Generated strong relationships with internal business partners whilst demonstrating commitment to the objectives and goals of our Retail Banking operations team.
Assistant Branch Manager
People’s Choice Credit Union
01.2017 - 06.2018
Home Loan Specialist
People’s Choice Credit Union
11.2014 - 01.2017
Member Service Consultant
People’s Choice Credit Union
03.2014 - 11.2014
Human Resource Manager
Colemans Printing
01.2011 - 03.2014
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Store Manager
Palmerston Telstra Shop
03.2007 - 01.2011
Multi-Site Manager
Ausfuel Pty Ltd
01.2006 - 03.2007
Skills
- Documentation Review
- Oral and Written Comprehension
- Analytical and Critical Thinking
- Attention to Detail
- Customer service-focused
- Credit analysis
- Relationship Management
- Data Interpretation
- Client Account Management
- Regulatory Compliance
Qualifications And Training
Certificate IV in Finance & Mortgage Broking, 2019
Knowledge And Experience
Stakeholder Engagement and Management
Financial Administration and Compliance
Financial Budgeting and Expenditure Tracking
Financial Policy Interpretation and Implementation
High-Level Communication and Reporting
Data Analysis and Database Management
Leadership, Coaching, and Team Development
References
References will be provided upon request.
Timeline
Senior Home Loan Specialist
Commonwealth Bank Australia
01.2022 - Current
Relationship Manager / Senior Home Loan Specialist
Police Credit Union
01.2021 - 01.2022
Home Loan Specialist, Sales and Delivery
People’s Choice Credit Union
06.2018 - 01.2021
Assistant Branch Manager
People’s Choice Credit Union
01.2017 - 06.2018
Home Loan Specialist
People’s Choice Credit Union
11.2014 - 01.2017
Member Service Consultant
People’s Choice Credit Union
03.2014 - 11.2014
Human Resource Manager
Colemans Printing
01.2011 - 03.2014
Store Manager
Palmerston Telstra Shop
03.2007 - 01.2011
Multi-Site Manager
Ausfuel Pty Ltd
01.2006 - 03.2007
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