Kurt Sissing
Parkdale,Australia
Summary
I am a confident, highly skilled, and adaptable Mortgage Broker with experience in developing teams and providing an exceptional customer service. I have a proven track record in contributing to profitable retail businesses and developing and maintaining business loyalty both among customers and colleagues. Positive, engaging, reliable and professional, I aim to make every customer's experience personal and satisfying. I operate with a dynamic and strategic mind set, implementing training and initiatives within the team. Utilising sound communication techniques to nurture and develop staff striving to bring out the best performance from individuals, achieving team targets and personal KPI's. I believe my exceptional communication, relationship and negotiation skills have enabled my success in challenging areas, which makes me a valuable asset to any successful team.
Overview
32
32
years of professional experience
Work History
Senior Home Loan Specialist
Lendi
01.2021 - Current
Business Banker
Westpac
01.2016 - 01.2020
- Assist customers to navigate through the process from start to finish.
- Grow portfolio and manage accounts, connect clients with opportunities to expand their wealth opportunities.
- Develop new business through networking opportunities and collaboration with other departments.
- Utilise project management skills to develop new business, improve internal processes and implement sustainable change.
- Conduct audits within branch to ensure compliance with all risk management policies.
- Resolve a variety of complex client issues, reconstruct accounts to maintain customer relationships efficiently.
- Act as the conduit between private bank and business bank.
- Meet and exceed annual sales targets, working with local small businesses and other vendors.
- Analyse individual and wholesale clients to enhance customer relationship and meet individual needs.
Business Banker
National Australia Bank
01.2011 - 01.2016
- Maintain and develop efficient relationships with business development team and promote banking business.
- Analyse customer portfolio for customers and maintain optimal customer relationships for new business acquisition.
- Establish customer requirements, recommend appropriate loan products and initiate approvals.
- Maintain credit quality and ensure appropriate maintenance of same. Monitor all queries for present customer and assist in resolving all issues for new requirements.
- Provide training to various branch employees, monitor and administer all referrals, direct meetings and develop business opportunities.
- Ensure compliance to all standards and policies, ensuring secure transaction for customers.
- Design product launches and marketing campaigns to provide optimal levels of customer service and ensure satisfaction.
- Provide support to sales and service operations and participate in promotional campaigns and seminars.
- Manage all business and commercial customers for the bank, including communication between employees and new customers.
Business Banker
National Australia Bank
01.2009 - 01.2011
- Identify business cash driver whilst providing financial advice for business as well as cash flow and funding structure strategies.
- Demonstrate strong analytical and problem-solving skills managing customers. Undertake risk analysis in relation to residential lending to assess potential clients & make sound lending decisions.
- Interview loan applicants in a face to face settings to complete a needs assessment and recommend the correct lending product to suit their needs.
- Engage with customers and borrowers and prepare files for processing of loan documentation.
- Promote and recommend products, packages and services, answer customer enquiries, etc.
- Advise clients of loan approvals ensuring appropriate communication to their circumstances.
- Assist clients in determining financial goals and needs and recommended appropriate solutions.
Associate Partner
National Australia Bank
01.2007 - 01.2009
- Facilitate commercial bills setup, rollovers and closures.
- Organise term deposits rollovers, increases, reductions and transfers.
- Prepare and authorise real-time gross settlement payments.
- Prepare international transfers, cheques and cash.
- Open and close accounts, process authority cards, specimen signature cards and Austrac.
- Add, amend and delete bank guarantees.
- Adjust commercial card limits and card facility limits.
- Reconcile bill accounts, term deposit disposals and real-time gross settlement.
- Order security pack, obtain copies and prepare discharges.
- Manage portfolio whilst partner is out on customer calls.
Sales Consultant
National Australia Bank
01.2003 - 01.2007
- Provide an exceptional customer service experience to new inquiries and existing customers.
- Handle customer enquiries, successfully matching the client's needs with suitable products, and services.
- Deal with customer service issues such as queries and complaints, ensuring an appropriate action to resolve the issues in a timely manner.
- Maintain customer information in CRM system and ensure all staff are aware of current client statuses.
- Ensure that daily, weekly and monthly sales budgets are achieved and exceeded.
- Relationship management for stakeholders within the organisation, including colleagues and suppliers.
- Assist management in identifying current and future customer sales requirements by establishing rapport with potential and actual customers to understand service requirements.
- Ensure all policies, procedures, systems and structures are adhered to.
Senior Collections Officer
GE Finance
01.1999 - 01.2001
Real Estate Agent
Stockdale & Leggo
01.1994 - 01.1999
Education
Diploma Mortgage Broking -
01.2024
Certificate IV in Finance Broking -
01.2020
Core Lending Course -
Macquarie University
01.2019
Advanced Diploma of Business Accounting -
Holmesglen TAFE
01.2001
Skills
- Team leadership
- Coaching
- Mentoring
- Customer service
- Customer relationship management
- Process analysis
- Technical analysis
- Critical thinking
- Communication
- Negotiation
- Influence
- Relationship building
- Planning
- Organization
- Flexibility
- Adaptability
- Results orientation
Additional Qualifications
- NCCP Accredited
- Commercial / Consumer Credit Workshops
- Go-NAB Workshop
- DCA Database Training
- Business Partnership Workshop
- Moody's Analytical Training
- Various Credit and Sales WS
- Business in Sights Workshop
Systems Experience
- Microsoft Office
- Lotus Notes 5
- EBOBS
- Siebel
- DocWiz
- LOIS
- Convenience Banking Profile
- Accelerate Decisions
- ERS Management
Timeline
Senior Home Loan Specialist
Lendi
01.2021 - Current
Business Banker
Westpac
01.2016 - 01.2020
Business Banker
National Australia Bank
01.2011 - 01.2016
Business Banker
National Australia Bank
01.2009 - 01.2011
Associate Partner
National Australia Bank
01.2007 - 01.2009
Sales Consultant
National Australia Bank
01.2003 - 01.2007
Senior Collections Officer
GE Finance
01.1999 - 01.2001
Real Estate Agent
Stockdale & Leggo
01.1994 - 01.1999
Diploma Mortgage Broking -
Certificate IV in Finance Broking -
Core Lending Course -
Macquarie University
Advanced Diploma of Business Accounting -
Holmesglen TAFE