Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Certification
Timeline
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Jayde Katherine Anderson

Huntingdale,Australia

Summary

Dynamic sales professional with a proven track record at Heatleys, excelling in strategic planning and customer engagement. Adept at driving revenue growth through effective relationship management and continuous process improvement. Recognized for resourcefulness and adaptability, consistently exceeding performance metrics while fostering strong networks across teams.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Major accounts internal sales

Heatleys
01.2023 - Current
  • Reception and excellence in administration support.
  • Strong customer first mindset and relationship building skills.
  • Resourcefulness in managing time and resources efficiently.
  • A knack for streaming processes and driving continuous improvement.
  • Ability to build effective networks across teams and stakeholders.
  • Flexibility and adaptability to respond to changing situations with ease.
  • develop and execute impactful strategies to achieve and exceed revenue, margin & profit targets.
  • quoting and winning orders at the right margin.

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023
  • Manage FMG account for all WA mine sites order requests
  • Focus / Sap (Ariba) computer system trained
  • Assist customers via telephone, email and in person by recommending the best product or services to match their needs.
  • Inform customers of new product range and services where applicable.
  • Understanding customers sales history and proactively identifying requirements.
  • Ensure customers requests are actioned in a timely manner within allocated timeframes.
  • Take ownership in continuing and cultivating all customer interactions.
  • Assisted with training team members

Duty Manager

Dan Murphy's
01.2010 - 01.2021
  • Responsible service of alcohol trained.
  • Exceptional customer service.
  • Health Safety and security trained.
  • Forklift License to perform high risk work - license number WL 3445379.
  • Approved managers license - number 02118540181.
  • Product expert.
  • Office duties/ Filling/ general duties.
  • First Aid trained.

Receptionist/ Support Staff

Desborough Accountants
West Perth
01.2009 - 01.2010
  • Duties involved Banking, Mailing, Archiving, preparing general tax returns and general office duties.

Guest Service Agent (Front desk)

Sheraton Perth Hotel
Perth
01.2001 - 01.2009
  • Check in and checkout guests.
  • Customer service trained and foreign money exchange, assisting in processing payments.
  • Telephone switchboard trained.
  • Hotel opera computer micros system experience.
  • Reservations telephone sales.
  • Offering room service.
  • Food and beverage supervisor, assisting with bookings /taking orders.
  • Ensure correct charges are processed for all room upgrades, guest extensions, internet, and telephones charges.

Education

Completion of Certificate 4 - Hospitality

Bentley South East metropolitan College
Bentley, WA
01.2001

Completion of year 12 - business and tourism course

Forrest field Senior High School
01.1999

Skills


  • Strategic planning
  • Customer engagement
  • Budget management
  • Performance metrics
  • Customer relationship management

Hobbies and Interests

  • Meeting new people
  • Food
  • Art
  • Music
  • Playing team sports
  • Movies

References

  • Michelle Kenworthy, 0452 214 449
  • Daryl Evans, 0400 609 263
  • Mark Cardwell, 0455 020520

Personal Information

Date of Birth: 02/08/82

Certification

  • first aid certificate
  • basic emergency life support

Timeline

Major accounts internal sales

Heatleys
01.2023 - Current

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023

Duty Manager

Dan Murphy's
01.2010 - 01.2021

Receptionist/ Support Staff

Desborough Accountants
01.2009 - 01.2010

Guest Service Agent (Front desk)

Sheraton Perth Hotel
01.2001 - 01.2009

Completion of Certificate 4 - Hospitality

Bentley South East metropolitan College

Completion of year 12 - business and tourism course

Forrest field Senior High School
Jayde Katherine Anderson