Jayde Katherine Anderson
Huntingdale,Australia
Summary
Dynamic sales professional with a proven track record at Heatleys, excelling in strategic planning and customer engagement. Adept at driving revenue growth through effective relationship management and continuous process improvement. Recognized for resourcefulness and adaptability, consistently exceeding performance metrics while fostering strong networks across teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Major accounts internal sales
Heatleys
01.2023 - Current
- Reception and excellence in administration support.
- Strong customer first mindset and relationship building skills.
- Resourcefulness in managing time and resources efficiently.
- A knack for streaming processes and driving continuous improvement.
- Ability to build effective networks across teams and stakeholders.
- Flexibility and adaptability to respond to changing situations with ease.
- develop and execute impactful strategies to achieve and exceed revenue, margin & profit targets.
- quoting and winning orders at the right margin.
Customer Care Consultant CCC
Blackwoods
01.2021 - 01.2023
- Manage FMG account for all WA mine sites order requests
- Focus / Sap (Ariba) computer system trained
- Assist customers via telephone, email and in person by recommending the best product or services to match their needs.
- Inform customers of new product range and services where applicable.
- Understanding customers sales history and proactively identifying requirements.
- Ensure customers requests are actioned in a timely manner within allocated timeframes.
- Take ownership in continuing and cultivating all customer interactions.
- Assisted with training team members
Duty Manager
Dan Murphy's
01.2010 - 01.2021
- Responsible service of alcohol trained.
- Exceptional customer service.
- Health Safety and security trained.
- Forklift License to perform high risk work - license number WL 3445379.
- Approved managers license - number 02118540181.
- Product expert.
- Office duties/ Filling/ general duties.
- First Aid trained.
Receptionist/ Support Staff
Desborough Accountants
West Perth
01.2009 - 01.2010
- Duties involved Banking, Mailing, Archiving, preparing general tax returns and general office duties.
Guest Service Agent (Front desk)
Sheraton Perth Hotel
Perth
01.2001 - 01.2009
- Check in and checkout guests.
- Customer service trained and foreign money exchange, assisting in processing payments.
- Telephone switchboard trained.
- Hotel opera computer micros system experience.
- Reservations telephone sales.
- Offering room service.
- Food and beverage supervisor, assisting with bookings /taking orders.
- Ensure correct charges are processed for all room upgrades, guest extensions, internet, and telephones charges.
Education
Completion of Certificate 4 - Hospitality
Bentley South East metropolitan College
Bentley, WA01.2001
Completion of year 12 - business and tourism course
Forrest field Senior High School
01.1999
Skills
- Strategic planning
- Customer engagement
- Budget management
- Performance metrics
- Customer relationship management
Hobbies and Interests
- Meeting new people
- Food
- Art
- Music
- Playing team sports
- Movies
References
- Michelle Kenworthy, 0452 214 449
- Daryl Evans, 0400 609 263
- Mark Cardwell, 0455 020520
Personal Information
Date of Birth: 02/08/82
Certification
- first aid certificate
- basic emergency life support
Timeline
Major accounts internal sales
Heatleys
01.2023 - Current
Customer Care Consultant CCC
Blackwoods
01.2021 - 01.2023
Duty Manager
Dan Murphy's
01.2010 - 01.2021
Receptionist/ Support Staff
Desborough Accountants
01.2009 - 01.2010
Guest Service Agent (Front desk)
Sheraton Perth Hotel
01.2001 - 01.2009
Completion of Certificate 4 - Hospitality
Bentley South East metropolitan College
Completion of year 12 - business and tourism course
Forrest field Senior High School