Summary
Work History
Education
Websites
Hobbies and Interests
Timeline
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Jayde Katherine Anderson

Huntingdale,Australia

Summary

I have an extensive set of work skills from having worked in hospitality, retail and sales. I am a loyal hard worker; I co-operate and work well with others in pursuit of team goals with a positive attitude and a passion for customer service. I am looking to learn new skills and experience a new challenge. loyalty and customer experience are my focus, exceeding expectations are my goal.

Work History

Major accounts internal sales

Heatleys
01.2023 - Current
  • Reception and administration support.
  • Strong customer first mindset and relationship building skills.
  • Resourcefulness in managing time and resources efficiently.
  • A knack for streaming processes and driving continuous improvement.
  • Ability to build effective networks across teams and stakeholders.
  • Flexibility and adaptability to respond to changing situations with ease.

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023
  • Manage FMG account for all WA mine sites order requests
  • Focus / Sap (Ariba) computer system trained
  • Assist customers via telephone, email and in person by recommending the best product or services to match their needs.
  • Inform customers of new product range and services where applicable.
  • Understanding customers sales history and proactively identifying requirements.
  • Ensure customers requests are actioned in a timely manner within allocated timeframes.
  • Take ownership in continuing and cultivating all customer interactions.
  • Assisted with training team members

Duty Manager

Dan Murphy’s
01.2010 - 01.2021
  • Responsible service of alcohol trained.
  • Exceptional customer service
  • Health Safety and security trained
  • Forklift License to perform high risk work – license number WL 3445379
  • Approved managers license – number 02118540181
  • Product expert
  • Office duties/ Filling/ general duties
  • First Aid trained

Receptionist/ Support Staff

Desborough Accountants
01.2009 - 01.2010
  • Duties involved Banking, Mailing, Archiving, preparing general tax returns and general office duties.

Guest Service Agent (Front desk)

Sheraton Perth Hotel
01.2001 - 01.2009
  • Check in and checkout guests
  • Customer service trained and foreign money exchange, assisting in processing payments
  • Telephone switchboard trained
  • Hotel opera computer micros system experience
  • Reservations telephone sales
  • Offering room service
  • Food and beverage supervisor, assisting with bookings /taking orders
  • Ensure correct charges are processed for all room upgrades, guest extensions, internet, and telephones charges.

Education

High School -

Forrest field Senior High School
01.1999

Certificate 4 - Hospitality

Bentley South East metropolitan College
Bentley, WA
01.2001

Hobbies and Interests

Meeting new people, Food, Art, Music, playing team sports and movies.

Timeline

Major accounts internal sales

Heatleys
01.2023 - Current

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023

Duty Manager

Dan Murphy’s
01.2010 - 01.2021

Receptionist/ Support Staff

Desborough Accountants
01.2009 - 01.2010

Guest Service Agent (Front desk)

Sheraton Perth Hotel
01.2001 - 01.2009

Certificate 4 - Hospitality

Bentley South East metropolitan College

High School -

Forrest field Senior High School
Jayde Katherine Anderson