Summary
Work History
Education
Websites
Hobbies and Interests
Timeline
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Jayde Katherine Anderson

Huntingdale,Australia

Summary

I have an extensive set of work skills from having worked in hospitality, retail and sales. I am a loyal hard worker; I co-operate and work well with others in pursuit of team goals with a positive attitude and a passion for customer service. I am looking to learn new skills and experience a new challenge. loyalty and customer experience are my focus, exceeding expectations are my goal.

Work History

Major accounts internal sales

Heatleys
01.2023 - Current
  • Reception and administration support.
  • Strong customer first mindset and relationship building skills.
  • Resourcefulness in managing time and resources efficiently.
  • A knack for streaming processes and driving continuous improvement.
  • Ability to build effective networks across teams and stakeholders.
  • Flexibility and adaptability to respond to changing situations with ease.

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023
  • Manage FMG account for all WA mine sites order requests
  • Focus / Sap (Ariba) computer system trained
  • Assist customers via telephone, email and in person by recommending the best product or services to match their needs.
  • Inform customers of new product range and services where applicable.
  • Understanding customers sales history and proactively identifying requirements.
  • Ensure customers requests are actioned in a timely manner within allocated timeframes.
  • Take ownership in continuing and cultivating all customer interactions.
  • Assisted with training team members

Duty Manager

Dan Murphy’s
01.2010 - 01.2021
  • Responsible service of alcohol trained.
  • Exceptional customer service
  • Health Safety and security trained
  • Forklift License to perform high risk work – license number WL 3445379
  • Approved managers license – number 02118540181
  • Product expert
  • Office duties/ Filling/ general duties
  • First Aid trained

Receptionist/ Support Staff

Desborough Accountants
01.2009 - 01.2010
  • Duties involved Banking, Mailing, Archiving, preparing general tax returns and general office duties.

Guest Service Agent (Front desk)

Sheraton Perth Hotel
01.2001 - 01.2009
  • Check in and checkout guests
  • Customer service trained and foreign money exchange, assisting in processing payments
  • Telephone switchboard trained
  • Hotel opera computer micros system experience
  • Reservations telephone sales
  • Offering room service
  • Food and beverage supervisor, assisting with bookings /taking orders
  • Ensure correct charges are processed for all room upgrades, guest extensions, internet, and telephones charges.

Education

High School -

Forrest field Senior High School
01.1999

Certificate 4 - Hospitality

Bentley South East metropolitan College
Bentley, WA
01.2001

Websites

Hobbies and Interests

Meeting new people, Food, Art, Music, playing team sports and movies.

Timeline

Major accounts internal sales

Heatleys
01.2023 - Current

Customer Care Consultant CCC

Blackwoods
01.2021 - 01.2023

Duty Manager

Dan Murphy’s
01.2010 - 01.2021

Receptionist/ Support Staff

Desborough Accountants
01.2009 - 01.2010

Guest Service Agent (Front desk)

Sheraton Perth Hotel
01.2001 - 01.2009

Certificate 4 - Hospitality

Bentley South East metropolitan College

High School -

Forrest field Senior High School

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Jayde Katherine Anderson