JAYDEN ANTHONY
Berkeley
Summary
Seasoned Control Centre Officer at NSW Ambulance with a robust background in clinical operations and gym management. Excelled in program optimization and constructive feedback, enhancing team performance at Justice Athletics. Demonstrates unparalleled verbal and written communication skills, with a proven track record of multitasking and critical thinking to efficiently address customer needs and improve operational efficiency.
Experience with handling customer interactions. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Member
Bunnings Warehouse
09.2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Control Centre Officer Clinical Operations
NSW Ambulance
09.2023 - 08.2024
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Coordinated with local law enforcement agencies when necessary to carry out investigations or respond to incidents.
Gym Manager
Justice Athletics
01.2015 - 04.2022
- Trained employees on general procedures, gym rules and duties
- Worked closely with customers to ensure they got the best service and experience possible.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Coach elite level tumbling & cheerleading
- Set and managed employee work schedules for coverage in assigned areas
- Developed lower level coaches skills with clinics
- Wrote tumbling & stunting programs for the business
- Overlooked junior staff duties
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work
- Assisted in recruiting, hiring and training of team members.
Trampoline Coach
Flipout
01.2014 - 01.2016
- Supervised customers on the trampolines
- Worked on the desk, doing payments, entry fees etc
- Ran birthday parties for the business.
Cashier
FoodWorks Supermarkets
01.2013 - 01.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes.
Fast Food Worker
Pretzel World
01.2012 - 01.2014
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Greeted customers promptly and took orders to keep flow of traffic moving
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma -
John Therry Catholic High School
01.2011
Skills
- Customer service
- Active Learning
- Verbal and Written Communication
- Class Instruction
- Constructive Feedback
- Critical Thinking
- Time management
- Effective communication
Certification
- First Aid
- RSA (responsible service of Alcohol)
- Barista Basics
- RSG
- Certificate 3 in Emergency Medical Calltaking
Timeline
Team Member
Bunnings Warehouse
09.2024 - Current
Control Centre Officer Clinical Operations
NSW Ambulance
09.2023 - 08.2024
Gym Manager
Justice Athletics
01.2015 - 04.2022
Trampoline Coach
Flipout
01.2014 - 01.2016
Cashier
FoodWorks Supermarkets
01.2013 - 01.2015
Fast Food Worker
Pretzel World
01.2012 - 01.2014
High School Diploma -
John Therry Catholic High School
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