Chantelle Donaldson
Park Ridge,QLD
Summary
Accomplished Mental Health Support Worker.
Enhanced patient well-being and safety through effective crisis intervention and empathetic support, fostering significant progress in self-care and social skills. Certified in CPR/AED, demonstrating a strong commitment to client health and relationship building.
Overview
10
10
years of professional experience
Work History
Mental Health Support Worker
Concious Care Group
Pimpama, QLD
04.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Support Worker
Mable
Logan City, QLD
01.2021 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Support Worker
Christian Community Care
Greenbank, QLD
03.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Crew Member
Hungry Jacks
Armadale, WA
01.2015 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certificate III - Hospitality
TAFE WA
03.2017
Skills
- Medication monitoring
- Social Skills Training
- Self-Care Techniques
- Psychosocial Rehabilitation
- De-Escalation Techniques
- Residential support
- Client Engagement
- Boundary Setting
- Building rapport
- Medication Administration
Timeline
Mental Health Support Worker
Concious Care Group
04.2024 - Current
Support Worker
Christian Community Care
03.2021 - 04.2022
Support Worker
Mable
01.2021 - 02.2024
Crew Member
Hungry Jacks
01.2015 - 06.2019
Certificate III - Hospitality
TAFE WA