Jayne Oneill
Oak Flats,NSW
Summary
Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over Number years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
21
21
years of professional experience
Work History
Bakery Department Manager
Woolworths Supermarket
11.2017 - Current
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Retail Manager/Stock Controller
Good Price Pharmacy Warehouse
12.2022 - 02.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
Assistant Manager
Lowes Manhattan
04.2015 - 11.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Manager
Bakers Delight
03.2003 - 03.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Education
Lake Illawarra HIgh School
Lake Illawarra, NSW01.1996
Skills
- Operational Processes
- Anticipating Problems
- Financial Recordkeeping
- Health and Safety Procedures
- Staffing and Sales Reporting
- Compliance Requirements
- Money Handling
- Equipment Maintenance
Timeline
Retail Manager/Stock Controller
Good Price Pharmacy Warehouse
12.2022 - 02.2024
Bakery Department Manager
Woolworths Supermarket
11.2017 - Current
Assistant Manager
Lowes Manhattan
04.2015 - 11.2015
Sales Manager
Bakers Delight
03.2003 - 03.2015
Lake Illawarra HIgh School