Jayson Paul Gelacio
Maribyrnong,VIC
Summary
Results-driven software testing professional with over 20 years of experience, including 12 years in leadership roles such as Test Manager and Test Lead. Specializes in enterprise quality assurance initiatives within complex technology environments. Proven track record in delivering robust testing frameworks and quality governance across Agile and Waterfall delivery models, ensuring reliable, scalable, and high-quality software delivery for enterprise programs. Expertise includes system testing, integration testing, end-to-end testing, and test management, supported by ISTQB and Microsoft Azure Fundamentals certifications. Currently expanding knowledge in AI-driven testing and intelligent systems validation, with a focus on AI Test Management to enhance organizational goals and operational excellence.
Overview
20
20
years of professional experience
Work History
Senior Test Manager
Hollard Insurance
2024.10 - Current
- Led quality assurance initiatives to enhance software testing processes and methodologies.
- Developed and implemented comprehensive test strategies aligning with business objectives and risk management frameworks.
- Mentored and guided junior testers, fostering skill development and ensuring adherence to testing standards.
- Collaborated with cross-functional teams to identify test requirements and ensure thorough coverage of functional specifications.
- Streamlined defect tracking processes, improving resolution times and enhancing product quality prior to launch.
- Conducted risk assessments to prioritize testing efforts based on project timelines and critical business needs.
- Established KPIs for testing performance, driving accountability and continuous improvement within the QA team.
- Championed automated testing tools integration, increasing efficiency and accuracy in regression testing cycles.
- Oversaw budget allocation for testing resources, ensuring optimal use of funds without compromising on quality assurance goals.
- Enhanced software quality by designing and implementing comprehensive test strategies for various projects.
- Increased project success rates by identifying and addressing critical risks early in the software development life cycle.
- Negotiated contracts with external testing service providers, securing cost-effective solutions without compromising on quality standards.
- Streamlined communication between developers and testers through regular meetings, ensuring timely resolution of issues.
- Reduced product defects by developing and enforcing rigorous testing standards throughout the development process.
- Developed comprehensive training programs for new hires, enhancing their technical skills and understanding of company procedures.
- Mentored junior test managers, sharing industry insights and best practices to foster a culture of continuous learning and professional growth.
- Facilitated strong relationships with stakeholders by keeping them informed about project progress and addressing any concerns promptly.
- Managed a team of skilled test engineers, providing guidance and support to ensure consistently high-performance levels.
- Boosted customer satisfaction by validating that all product features met clients'' requirements before deployment.
- Continuously updated knowledge of industry best practices and emerging technologies to maintain a competitive edge in the field of software testing management.
- Conducted thorough performance evaluations for team members, offering constructive feedback and opportunities for growth.
- Implemented automated testing tools to expedite the testing process, reducing manual efforts while maintaining accuracy.
- Collaborated with cross-functional teams to identify areas for improvement in software design, leading to more efficient solutions.
- Championed agile methodologies within the organization to enhance collaboration among teams and accelerate product delivery timelines.
- Evaluated third-party vendors for potential partnerships, selecting those that offered valuable expertise or technological capabilities aligned with company objectives.
- Led root-cause analysis efforts to identify and resolve recurring issues, significantly reducing the number of defects in later product releases.
Test Lead
DEAKIN UNIVERSITY
2023.08 - 2024.09
- Led 3 multiple projects across Deakin Streamline Program – Research Output Profile, Research Integrity and Governance, Research Funding and Project Management, created test strategy approach in ROP and RFPM projects, created detailed test plan for ROP and RFPM projects, provided estimates for the testing tasks per user stories, managed the test resource capacity plan per sprint, allocated testing tasks per test resource in RIG, ROP and RFPM projects, managed vendor and stakeholder testing status and communication, created test summary report upon completion of tests, created defect triage plan and process as well as defect dashboard, manage the business acceptance testing or BAT, successfully deployed ROP into production.
- Test Lead / PLANIT
- I am responsible for leading and executing the discovery, design, delivery, and operational performance of quality assurance practices across assigned projects in Deakin. As a lead I’m also responsible in planning and reporting, end-to-end system integration testing, and facilitation of user acceptance testing. My lead role plays a key role in the enablement of value streams to be self-sufficient in their quality and testing needs, providing guardrails to delivery teams to enable success, continuous improvement, operational performance, and ensuring end-to-end quality practices across the assigned projects, in par with Deakin QA and testing standards.
- Main Responsibilities:
- Measure and manage discrepancies and defects against agreed quality metrics to enable smooth progression of features through the delivery lifecycle
- Contribute to the development and implementation of strategies to evolve the quality and testing practice. Including standards, guardrails, architectures, frameworks, methodologies that align to business goals and technological solutions
- Lead testing estimates to deliver business case and stories/feature estimates
- Actively engage and enable collaboration across teams and with a diverse range of stakeholders to negotiate inclusive and accessible solutions and achieve strategic goals
- Analyse problems, apply a range of options to identify applicable and inclusive solutions and translate complex issues into clear and understandable goals and targets for Deakin
- Use accepted theory and practices to develop and deploy continuous improvement actions to enable implementation of continuous improvement strategies in own work area
- Develop a network of useful contacts within Deakin and integrate perspectives held within different areas of the University and puts plans in place to build collaboration and develop common goals
- Use understanding of the client context to anticipate needs, tailor services, improve service offerings and enable a high-quality outcome by addressing client feedback and setting service standards
- Navigate appropriate course of action, gain agreement on preferred approach and prepare advice (information, materials and recommendations) to meet specific stakeholder style and requirements
- Interpret needs and offers pragmatic, inclusive and sustainable quality solutions managing risk based on research and in alignment with University context, policies and practices
- Act as a coach and work with team members to facilitate growth and continuous improvement of the practice with the assistance of Deakin’s Test Manager
- Work in conjunction with technical staff to establish the required infrastructure for effective and efficient testing of projects/releases/enhancements/fixes.
- Lead, support and guide Testers and Test Analysts
- Overseeing the testing environment availability to commence the testing as per the schedule
- Escalate conflicting priorities to the Test Manager for prioritisation based on urgency and importance.
- Any other duties as directed, commensurate with the scope and classification of the position.
- Testing is embedded within agile project teams to ensure effective development and handover of testing assets for reuse in the future.
- Work with project teams to escalate and resolve bottlenecks, defects, and impediments according to agreed service levels.
- Education | Research | Melbourne | Web, Mobile & Backend Integration
Test Lead
TELSTRA HEALTH
2021.11 - 2023.06
- Designed functional and regression test plan, revised test strategy per testing level, provided estimates on functional and regression testing, created capacity and resource plan, ensured test environment readiness, and facilitated the build deployment, managed five offshore resources, managed DB backup & restored test environment, provided test metrics, and report testing status to project stakeholders. provided risk-based testing approach. lead the successful delivery of major Clinical Manager releases 9.2 to version 10.5 for Services Australia compliant requirements for Age Care application.
- Test Lead / PLANIT
- My project engagement with Telstra - Health is to manage the overall testing deliverables for Clinical Manager application and manage 5 offshore resources and capacity planning, ensure environment readiness, and build deployment via octopus deploy and test management tool using Microsoft Azure devops. Provide test metrics and report testing status to project stakeholders.
- Main Responsibilities:
- Create functional & regression test plan for every Clinical Manager releases
- Facilitate the impact analysis meeting for every Clinical Manager releases
- Define test strategy and test approach for regression testing scope and types of testing to be performed - feature testing, regression testing, automation, and integration testing
- Provide test estimates based on scope or coverage of testing and provide justification to the stakeholders regarding the testing schedule
- Facilitate the overall feature testing, regression testing, automation, and integration testing to the offshore team and ensure the team knows the timeline and scope of testing
- Manage the overall test resource capacity and allocation of day-to-day testing tasks based on test priorities
- Identify project risk for any test resource capacity and help other testing team in terms of resource allocation
- Provide test scenarios and test cases based on the given requirements and discuss to the team other test scenarios that are critical to cover in testing
- Provide effective test design review on each test cases provided by the team and discuss to the team during QA daily catchup the feedback and points for revision
- Run test cases of support PB and functional PB as well as in regression testing
- Monitor the progress of the test execution and manage any deviation & delay during Testing
- Provide reviews and defect triaging to the team if any given defects raised are valid, conduct review to the team during QA daily catchup
- Conduct defect leakage and review of the defects found during regression and discuss to the team how we can effectively do better testing coverage on the next release
- Provide daily updates through stand up meeting and individual project meeting for the test status and defect status
- Age Care | Residential Care | Melbourne | Web, Mobile & Backend Integration
Senior Test Analyst
RACQ INSURANCE
2021.09 - 2021.11
- Provided estimates for the user stories under test, engaged in sprint planning sessions per release, analyzed business requirements and provide feedback to the BA, prepared test scenarios and test cases, prepared test data for test execution, prepared test status reports and present to the key stakeholders, provided overall testing status to the project team during stand-up meetings.
- Senior Test Analyst / PLANIT
- RACQ Insurance Project - is one of Australia’s largest insurance companies based in Brisbane. PI220 - Claim handling as a financial service is my project engagement with RACQ which is a regulatory compliance project enforced by ASIC insurance industry code of practice known as GICOP. The project requires senior test engineer role to provide quality assurance as well as system and system integration testing for their Guidewire - claim center application.
- Main Responsibilities:
- Engage in sprint planning for testing activities.
- Analyse business requirements or user stories for test preparation.
- Provide estimates for the required test preparation, test data preparation and test execution.
- Creation of test cases and test scenarios
- Creation of test data needed for the test execution
- Initiates test execution activity and test status reports
- Provide overall testing status during stand-up meetings with stakeholders and project team
- Demo sprint user stories and functionalities to stakeholders and business team
- Conduct quality assurance in process improvement in testing process of RACQ
- Conduct testing execution for system testing and system integration testing.
- Insurance | Claims | Brisbane | Guidewire Claim Center
Prod. Support – Test Lead
AXA INSURANCE
2019.01 - 2021.09
- Created the test strategy for production support for AXA applications, established the pioneer production support testing team and process to start the production support testing team in APAC region, initiated the kick-off and roll-out of production support testing process to support team and key stakeholders.
- Prod. Support – Test Lead / CAPGEMINI
- AXA insurance project - is an international insurance company which provides insurance services for life and non-life and healthcare across Asia region. Production support testing is my project engagement with AXA. The project requires production support test lead role to established the production support testing process and kick-off the streamlined process across the shared services team. Part of the role as production support test lead is to ensure all production issues of AXA are tested through system & integration testing that involves API testing, DB testing, front-end and backend applications testing, web-based testing for life and non-life insurance applications.
- Main Responsibilities:
- Create the test strategy of production support for BAU
- Initiates the creation of production support testing as another part of TCOE
- Initiates the kick-off and roll-out of production support testing test process to support team and to stakeholders
- Initiates the creation of test artefacts, tools to be used as a baseline documentation for production support testing
- Initiates the creation of production support testing process – checklist, kick-off deck, KT, and training of testing team for the different production support applications.
- Manage the overall testing flow for production testing approval and releases to production
- Manage estimation, test planning, test preparation, test data creation/planning, test case creation, run plan, test execution, test closure and approval
- Manage the desk check for urgent tickets that needs urgent deployment to production
- Insurance | Policy & Claims | Philippines | Web, App, Backend
Test Lead
AIA INSURANCE
2018.07 - 2018.12
- Managed the overall testing deliverables of AIA insurance project – test planning, test estimation, test reporting and test execution, engage in sprint planning and provided estimates for the testing timeline, provided daily status report to stakeholders.
- Test Lead / Capgemini
- AIA insurance project - is an international insurance company with local subsidiary with Philam life. The project requires SIT test lead to lead their overall SIT testing activities and supervise test management activities in a waterfall testing process.
- Main Responsibilities:
- Manage test planning, test estimation, test reporting and test control
- Function as overall SIT test lead for life and non-life products implementation and enhancement
- Engage in sprint planning and initial estimates/final estimates discussion
- Coordinates with stakeholders and product managers for the overall testing flow
- Provide daily status report to stakeholders
- Escalate issues that may occur during SIT testing
- Insurance | Philippines | Policy & Claims
SIT Coordinator – Test Lead
AXA INSURANCE
2017.08 - 2018.07
- Helped in migration of claims to Guidewire claim center by managing the overall testing deliverables of major release for Smartclaims. Created SIT testing efforts, managed offshore resources, provided daily testing status reports to project stakeholders.
- SIT Coordinator – Test Lead / Capgemini
- Claims center application which is a new application that AXA will be using moving forward to support their claims handling process. testing activities involve are system testing, SIT, regression testing of Guidewire - claim center.
- Main Responsibilities:
- Create SIT testing efforts - regional and Philippine Smartclaims.
- Preform AXA – claims SIT team test execution
- Provide daily status report to stakeholders
- Escalates issues that may occur during SIT testing
- Coordinates SIT testing to onshore counterparts
- Insurance | Claims | Philippines | Guidewire Claim Center
Test Lead
BAYVIEW TECHNOLOGIES
2016.02 - 2017.08
- Managed the overall client engagement for staff augmentation and escalation point for resources, lead the delivery of Dafabet payments for all testing phases – functional, regression and integration testing.
- Test Lead / Capgemini
- Bayview Technologies project is a Gaming IT department of Dafabet - an online gaming company based in the Philippines. The project engagement with Bayview is with Taurus project - a java based application that caters the payment solutions and financial processing of payments to the backend. Testing activities involves system testing, regression testing and integration testing of various third-party applications or payment solutions and Taurus application.
- Main Responsibilities:
- Manage overall engagement to client for staff augmentation requirement.
- Supervise overall project delivery lead for Capgemini testing resource to Bayview
- Coordinates staff needs and deliverables
- Gaming | Payments | Philippines | Dafabet
Test Lead
STANDARD CHARTERED BANK
2014.11 - 2016.02
- Created test plans for functional and regression testing, provided test estimates for GTM projects, created functional and regression test scenarios and test cases, provided capacity plan for resources, raised project risk and issues that hinders the delivery of the testing timeline, conducted review both static and inspection for requirements and code changes.
- Test Lead / Capgemini
- Standard chartered Bank Malaysia project - is an international bank which is based in Malaysia, Hongkong and Singapore. The project engagement is to lead SIT testing of various waterfall projects within SCB, mostly online banking, stocks trading and backend applications. Testing involves functional testing, system testing, integration testing and regression testing of i-banking application and stocks trading of SCB Malaysia, Hong Kong and Singapore.
- Main Responsibilities:
- Perform functional and technical test execution activities as per GTM engagement in the test project.
- Accountable for assig project deliverables, including accurate test reporting to the test manager.
- Manage test projects by working closely with the application team to understand project requirements.
- Plan, analyses, develop, and executes test cases (where applicable).
- Identify test environment requirements and liaise with staff in testing support.
- Task planning/scheduling and allocation of tasks to test engineers, and ensure work done according to the test schedule.
- Conduct reviews and inspections of project deliverables (e.g., FS, system test results, etc.) and provided feedback.
- Assist the test manager in managing day-to-day testing activities, such as test monitoring and status reporting.
- Assist the test manager in performing test estimation for small or tiny projects.
- Adhere the test process and continuously improve the quality of the test process, along the project progress
- Participate in project meetings to provide feedback and statistics of the project in relation to the test quality.
- Banking | Malaysia | Banking App
Senior Consultant
AIG INSURANCE
2013.10 - 2014.11
- Provided testing tools to be used for ETL testing like reconciliation excel used for comparing data on multiple tables, prepared test plan for backend testing of claims and policy payments, liaised to test manager the overall test preparations that includes test data prep, test cases prep, test execution status, test run and ensure test status reports are sent daily to project stakeholders.
- Senior Consultant / Capgemini
- AIG (American Insurance Group) project - is a US based insurance company from which their IT services are in the Philippines for offshore testing service. The project engagement with AIG is to lead their SIT testing and regression testing of internal systems that manages their policy issuance and claim handling services. Testing involves system testing, integration testing, backend testing, DB testing and UAT.
- Main Responsibilities:
- Interaction with the client test manager on testing schedule and status updates.
- Liaise with business groups and developers for the clarification of issues and questions on business requirements.
- Ensure accurate and timely status reporting, metrics capture and issue escalation on all projects
- Work with test manager on test teamwork effort and allocation throughout test planning, preparation, and execution to ensure that testing is on time and within budget
- Verify that documentation and deliverables meet or exceeds entry/exit criteria expectations.
- Updated requirements traceability matrix for testing
- Insurance | Philippines | Claims & Policy
Senior Consultant
CAPGEMINI - TCOE
2012.08 - 2013.10
- Established the pioneer set-up of Capgemini testing center of excellence or TCOE by training Junior QAs and newly onboarded QAs in Capgemini, prepare test plans for functional, system, regression testing, and integration testing of internal applications. Mentor QAs for Capgemini testing process.
- Senior Consultant / Capgemini
- Capgemini - TCOE project - is based in Manila, Philippines which caters different testing projects both internal and external applications within Capgemini organization. The engagement with Capgemini TCOE is to initiate in quality assurance of internal applications and establish fundamental testing process within TCOE. Testing involves system testing, integration testing, regression testing, UAT, backend testing and exploratory testing.
- Main Responsibilities:
- Establish the Capgemini Philippines COE competency in testing.
- Facilitates trainings for testing competency.
- Implement and introduced ongoing quality improvement processes and best practices based on CMMI standards.
- Evaluate tailoring and deviation for upcoming projects.
- Directly supervise software test engineers including the preparation and delivery of staff performance evaluations / interim reviews and career development activities.
- Review the business requirements to design, develop and execute test plans and test cases to validate business requirements.
- Manage and provided technical assistance to the testing team and ensure timely and quality delivery as per plan.
- Manage the planning and execution of product testing efforts.
- Manage the capacity planning every start of the release to ensure that every resource is allocated to a project.
- Internal Project | Philippines | Internal Application
Test Lead
IBM - WELLPOINT
2012.03 - 2012.08
- Created test approach and test strategy for Wellpoint claims application, attended cross training of wellpoint application from Accenture and ensure successful turn over transition to IBM testing team, conducted training sessions to testing for the wellpoint applications, conducted business and requirement reviews for testing.
- Test Lead / IBM
- IBM is an international company based in the US; IBM Solutions Delivery is a subsidiary of IBM which caters the IT Offshore services of APAC region based in Manila, Philippines. Wellpoint healthcare claims project - one of the largest healthcare providers in the US, it is a transition project which requires test lead role to facilitate system testing of their mainframe applications. Testing involves regression testing, SIT and technologies like cobol mainframe, IBM rational tools, and clear quest.
- Main Responsibilities:
- Manage testing activities from planning to deployment release.
- Resolve the test project issues and ensuring effective test process improvement feedback.
- Conduct technical trainings related to testing and walkthrough for the project to the new members of the team.
- Ensure that the team follows testing standards, guidelines, and methodologies as specified in the testing approach.
- Manage defects (bugs), defect meetings/reports, problem escalations per release.
- Conduct business requirements verification and review.
- Plan testing activities per project and provide weekly status report to stakeholders
- Healthcare | Philippines | Claims | Backend
Senior Test Analyst
SPRINT
2011.05 - 2012.03
- Prepared test prep – test data, test scenarios and test cases, assisted in creation of test plan and test approach for sprint releases, prepare test metrics and reports, communicated to project stakeholder the testing status.
- Senior Test Analyst / IBM
- Sprint Telco - is one of the largest telco based in the US that requires senior test analyst role to support different testing activities such as system testing, integration testing and regression testing of backend application and mainframe applications of Sprint.
- Main Responsibilities:
- Resolve the test project issues and ensuring effective test process improvement feedback.
- Ensure that the team follows testing standards, guidelines, and methodologies as specified in the testing approach.
- Manage defects (bugs), defect meetings/reports, problem escalations per release.
- Prepare testing metrics to team and conduct testing activities and execution.
- Telco | Philippines | Sprint
Test Analyst
COMVERSE
2009.09 - 2011.05
- Created UAT – user acceptance test cases, provided feedback to BA for the reviews on business requirements, provided estimates on the testing efforts for functional and regression testing, involved in planning, testing and defect triage and perform lessons learned from previous sprints.
- Test Analyst / IBM
- Comverse Telco - is also a US based Telco from which uses IBM’s mainframe system. The project requires test analyst role to support different testing activities such as system testing, integration testing and regression testing of backend application and mainframe applications of Comverse.
- Main Responsibilities:
- Review the business requirements for the project, and translate these into functional specifications and detailed test plan execution.
- Analyse and documented business processes.
- Provide the link between the client, management, development, and test team regarding software functionality throughout the development lifecycle.
- Involve in estimating, planning, executing, and documenting the testing activities within the project.
- Develop user acceptance test (UAT) scripts, which include test scenario & cases, based on defined process and functional requirements.
- Telco | Philippines | Comverse
Test Analyst
ASPDOTNETSTOREFRONT
2006.08 - 2009.09
- Prepared test cases, test scenarios and estimates of requirements to be tested, provided feedback to the BA and project team on the given requirements if testable and prepare test environment readiness.
- Test Analyst
- Discovery productions software international is a local based company in the Philippines that supports ASPDotNetStoreFront e-commerce application-based application in the US with IT offshore services in Manila. The role of test analyst is to perform system testing, regression testing and test reporting of different applications that supports ASPDotNetStoreFront e-commerce platform.
- Main Responsibilities:
- Perform functional automation software testing for Integration, user acceptance and regression tests.
- Manage running of imported scripts for functional testing, edit and perform iteration of data thru VB scripting
- Organize testing framework and ensured that test functions were performed on defined processes.
- Coordinate with product teams and ensured that all automated solutions were delivered on time and were of optimal quality.
- Perform functional automation network with GUI automation.
- Assist various teams on work of various automation projects and developed product lines.
- Develop and execute test plans and prepared their strategies.
- Ecommerce | Philippines | Ecommerce Solutions
Education
Bachelor of Science - Computer Engineering
AMA Computer University
Philippines2006-03
Skills
- LEVELS & TYPES
- System testing
- Integration testing
- End to end testing
- Regression testing
- User acceptance testing
- Backend Testing
- DOMAINS
- Banking
- Finance
- Insurance
- Telco
- Healthcare
- Age Care
- Ecommerce
- TOOLS
- Microsoft Azure Devops
- Microsoft SQL
- HP ALM
- JIRA / Confluence
- SharePoint
- Postman / Soap UI / Swagger
- Octopus Deployment
- QTEST & TOSCA
- COMPETENCIES
- Test management
- Defect management
- Test strategy and planning
- Risk management
- Web
- Mobile
- App
- METHODOLOGIES
- Agile / Scrum
- V-Model
- Waterfall
- Kanban
- LANGUAGES
- SQL
- SYSTEMS
- Banking – Web & Mobile
- Insurance – Web/Backend
- Guidewire – Claims Center
- Clinical Manager
- Symplectic – Elements
- RAS-EPIQ
- Test data management
- Test process improvement
- Test case design
Timeline
Senior Test Manager
Hollard Insurance
2024.10 - Current
Test Lead
DEAKIN UNIVERSITY
2023.08 - 2024.09
Test Lead
TELSTRA HEALTH
2021.11 - 2023.06
Senior Test Analyst
RACQ INSURANCE
2021.09 - 2021.11
Prod. Support – Test Lead
AXA INSURANCE
2019.01 - 2021.09
Test Lead
AIA INSURANCE
2018.07 - 2018.12
SIT Coordinator – Test Lead
AXA INSURANCE
2017.08 - 2018.07
Test Lead
BAYVIEW TECHNOLOGIES
2016.02 - 2017.08
Test Lead
STANDARD CHARTERED BANK
2014.11 - 2016.02
Senior Consultant
AIG INSURANCE
2013.10 - 2014.11
Senior Consultant
CAPGEMINI - TCOE
2012.08 - 2013.10
Test Lead
IBM - WELLPOINT
2012.03 - 2012.08
Senior Test Analyst
SPRINT
2011.05 - 2012.03
Test Analyst
COMVERSE
2009.09 - 2011.05
Test Analyst
ASPDOTNETSTOREFRONT
2006.08 - 2009.09
Bachelor of Science - Computer Engineering
AMA Computer University