JAZMIN HEMARA
Forrest Family Practice
Bunbury,WA
1
Certification
8
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks.
Proactive and goal-oriented professional, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
MEDICAL RECEPTIONIST
5 Months- Verified patient details during check-in, updated patient information in system records, and ensured accurate information capture.
- Coordinated patient appointment calendar with provider availability to ensure clinic readiness, coverage, and efficient scheduling.
- Coordinated call intake and inquiry responses for patients and medical offices.
- Processed Medicare claims, ensuring accurate billing, documentation, and compliance with procedures.
- Processed patient referrals based on urgency, ensuring timely review by physicians.
- Managed inboxes and voicemail communications, responding promptly, and addressing patient needs.
- Supervised junior medical staff within the department.
MEDICAL SECRETARY
1 Month- Coordinated logistics for patient hospital admissions.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Coordinated referrals between primary care providers and specialists as required.
- Processed Medicare and private health insurance payments end-to-end for accurate billing handling.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted incoming patients and visitors, creating a professional and supportive environment.
- Assisted in patient education regarding medical procedures and pre-visit and postoperative requirements.
- Managed physician correspondence and patient records
- Utilized medical software to support patient registration, scheduling, and accurate records management.
MEDICAL ASSISTANT
1 Year 8 Months- Coordinated surgical support activities for minor procedures, including setup assistance and on-call assistance to medical staff.
- Coordinated examination room preparation steps for patient visits, including clean staging of room supplies and visitor readiness.
- Scheduled and confirmed pharmacy orders through direct communication on behalf of supervising physician.
- Assisted nurses during patient triage and check-in process.
- Maintained stock levels by tracking and reordering supplies.
- Ensured sterilization of medical tools following procedures and standards.
- Collected and documented patient medical history, vital signs, and signed consent forms.
- Provided emotional support and clear communication to patients undergoing skin cancer treatments.
- Maintained treatment room and equipment sanitation after each use in accordance with clinic protocol.
- Supported dermatological procedures by preparing instruments and assisting healthcare providers.
- Educated patients on skin care protocols and post-operative instructions effectively.
- Conducted routine lab tests and processed specimens with attention to detail.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Department Manager
2 Years 5 Months- Implemented process improvements to enhance team productivity and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment and skill development.
- Developed and maintained operational policies, ensuring compliance with company standards.
- Led performance evaluations, providing constructive feedback to drive employee engagement and growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with company policies and safety regulations during store operations.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Assistant Store Manager
2 Years 4 Months- Led daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and store systems.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Implemented inventory management strategies to reduce stock discrepancies and enhance accuracy.
- Analyzed sales trends to optimize product placement and improve customer experience.
- Coordinated staff schedules to ensure adequate coverage during peak shopping hours.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Executed visual merchandising strategies to create an engaging shopping environment for customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
Front desk operations
Appointment scheduling
Medical terminology
Patient scheduling
HIPAA compliance
Records management
Medical billing
Medical billing and coding
Customer service
Data entry
Inventory management
References
- Smokemart - Sarah 0435 051 793
- Kmart - Terri 0448 123 447
- BSCC - Cass 0491 379 531
- Forrest Family - Shaz 0409 085 672
Certification
HLTAID009 - Provide Cardiopulmonary Resuscitation, HLTAID011 - Provide First Aid, SITHFAB002 - Provide Responsible Service of Alcohol, AHA Hospitality & Tourism COVID-19 Hygiene Course, Hand hygiene for non-clinical healthcare workers
Timeline
MEDICAL SECRETARY
Country Surgical Services
10.2024 - 11.2024Read More
MEDICAL RECEPTIONIST
Forrest Family Practice
08.2024 - 01.2025Read More
MEDICAL ASSISTANT
Bunbury Skin Cancer Clinic
04.2022 - 12.2023Read More
Department Manager
Kmart Australia
10.2019 - 03.2022Read More
Assistant Store Manager
Smokemart & Giftbox
06.2017 - 10.2019Read More