JASKARANPREET KAUR
Melbourne,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Energy and Credit Specialist
ORIGIN ENERGY - Gas And Electricity
06.2022 - 05.2026
- Educating customers about their entitlements and applying for government rebates and grants for all states
- Changing products and reviewing customer's best plan
- Residential/ Business moving in and out of property
- Raising service orders for both gas and electricity
- Solving high bill queries.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Customer service supervisor
Woolworths
01.2019 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns in person and over the phone
- Checked identification for proof-of-age for tobacco sales
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor of business -
Deakin University
Melbourne, VIC11.2021
Skills
- Currently working as an energy credit specialist
- Familiar with state debt collection laws
- Excellent negotiating skills
- Service standard compliance
- Previously worked as a energy and credit specialist
- Knowledge of payment plans
- Patience and resilience
- Reliable and Responsible
- Good listening skills
- Good written and verbal communication skills
- Telephone and email etiquette
- Effective Communication
State
VIC
City
Melbourne
Zip
3000
References
- Nyasha 0451532684
- Ashish 0479155037
Timeline
Energy and Credit Specialist
ORIGIN ENERGY - Gas And Electricity
06.2022 - 05.2026
Customer service supervisor
Woolworths
01.2019 - 06.2022
Bachelor of business -
Deakin University
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