Robyn Ruiz
Customer Service
Surrey Hills,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Credit Energy Specialist
Origin Energy
07.2022 - Current
- Collections calls
- Responding to enquires on phone and by email
- Access customer situation for payment difficulties or Hardship
- Set up payment arrangements including payment plans
- Process card payments
- Find resolutions for customer disputes/complaints, with complex scenarios
- Complete Case Management files for 30, 60 and 90 day overdue accounts
- Provide all assistance including providing and completing government grant and concession rebates
- Assist customers with free financial counselling and home energy audit referrals Provide sensitive and empathic support for all customers in particularly family domestic violence and life support issues
- Provide support and training to new and ongoing staff
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Customer Service Adviser
Sportsbet
04.2021 - 05.2022
- Implemented strategies to reduce average handling time without compromising on service quality.
- Incoming calls to Customer Service
- Customer Service Chats
- Provide quality customer service
- Experience in Sports and Racing Bets
- Experience in Telebet and Openbet
- KPI targets
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Accounts Assistant
Envate Pty Ltd
06.2019 - 09.2019
- Responsible for processing accounts payable in a timely manner Matching supplier invoices to purchase orders Payroll and employee administration for up to 30 staff
- General administration duties
- Utilising software such as Xero and BuilderTrend Reconciliation of accounts that had not been reconciled for the last 12 months 3 month contract on a part time basis -24 hours per week.
Accounts Manager
Gabriel Custom Kitchens
02.2009 - 06.2019
- Family operated business
- Provide outstanding Customer Service to clients and suppliers to facilitate thepreparation of quality products
- Prepare all accounts, including accounts payable and accounts receivable using Quickbooks software
- Compile accounting documentation and reports for preparing and completing BAS statements and account reconciliation
- Complete all banking and Invoice requirements
- Payroll and Human Resource requirements
- General administration duties
- Assisting in general workshop duties including cleaning, deliveries and stock take of all items
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Customer Service Supervisor
Heritage Bank
03.1999 - 11.2004
- Provide outstanding Customer Service
- Manage all cash transactions and complete end of day balancing
- Upsell services to customers Exceed personal and branch targets
- Educated customers about product options to exceed their experience
- Promoted to Supervisor in 2003 at Mt Ommaney branch
- Balance and maintain ATM Ordering and Balancing of branch cash requirements
- Assist the Manager in all aspects of the role Credit Card and Personal Lending applications processing
- Complete all stages of documentation checks, including credit history and verification of proof of identity and employment
- Complete settlement duties pertaining to credit related documents Insurance Sales
- Complete Annual staff performance reviews
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Maintained compliance with company policies, objectives and communication goals
- Skills Xero, Quickbooks, Buildertrend, Customer Service, Attention to Detail, Dependable, Highly Organised
Education
Associate Diploma of Business -
State Bank of Victoria
12.1993
Senior Certificate -
Corinda State High School
1992
Skills
- Energy Education and Training
- Energy Savings Calculations
- Telephone and email etiquette
- Documentation And Reporting
- Sales Support
- Audit Support
- Effective Communication
- Sales proficiency
Timeline
Credit Energy Specialist
Origin Energy
07.2022 - Current
Customer Service Adviser
Sportsbet
04.2021 - 05.2022
Accounts Assistant
Envate Pty Ltd
06.2019 - 09.2019
Accounts Manager
Gabriel Custom Kitchens
02.2009 - 06.2019
Customer Service Supervisor
Heritage Bank
03.1999 - 11.2004
Associate Diploma of Business -
State Bank of Victoria
Senior Certificate -
Corinda State High School
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