Jean-Daniel Jeffrey Affoque
Bentleigh East,VIC
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialised in quality, speed and process optimisation.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet KPIs
Overview
5
5
years of professional experience
Work History
Sales Representative
Glower Pty Ltd
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through warm leads calling, networking, and relationship building.
- Utilised CRM software to manage client information, track leads, and monitor sales progress.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Increased sales revenue by identifying and targeting high-potential accounts.
Portfolio Manager
Sumo Energy - IPropel
12.2023 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Credit Operations Specialist
Sumo Energy
09.2022 - Current
- Secondment of Credit Operations.
- KPI - collection target in dollar amount
- In Charge of refunds operations from customers
- Managed Government Grants and schemes
- Launch a Family Violence process and a new team to look after Family violence affected customers
- Sharpened old processes and implement new processes
- Multitasked, worked well under pressure and drove positive change to credit operations.
- Made decisions and recommendations about extending lines of credit.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Complied with internal controls and government regulations.
- Negotiated payment plans and loan terms with delinquent customers.
- General customer service duties
Business Customer Service
National Australia Bank
04.2021 - 07.2022
- Effective liaison between customers and internal departments.
- Recorded actions taken, issues resolved and provide information to effectively manage customer accounts.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved countless issues over phone with 35+ customers daily.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Debt Collection Agent
TSA Group - Pioneer Credit
08.2020 - 01.2021
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls to meet demands of busy group.
- Used skip tracing and other techniques to locate debtors.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed over 75 calls a day
- KPI's based
- Incentives on amount monthly amount collected
Education
Cert 3 in Warehousing
Skill Up Australia
Northcote, VIC05.2013
Security And Loss Prevention Services
SITE Security
Dandenong South09.2009
High School Diploma -
Dandenong High School
Dandenong, VIC10.2008
Skills
- Car licence
- Completes tasks in set time frames
- Ability to work across numerous platforms
- Experienced in fast paced environments
- Excellent communication skills both verbally and written
- Accustomed to working as part of a team and minimal supervision
- Responsible, reliable and persistent worker
- Fast learner and versatile
- Management experience
- Customer service and engagement
- Second in Charge
Refferees
Kane Bond
Team Leader ( iPropel & Sumo energy )
kane.bond@iPropel.com.au
0401487657
Michael Lavan
Director of Sales and Marketing Sumo energy
0419 190 162
Kellie Nicholls ( Glower )
Operations Manager
kellien1980@gmail.com
0433 703 753
Gary Shore ( Glower )
Sales Manager
0432 888 599
Timeline
Sales Representative
Glower Pty Ltd
06.2024 - Current
Portfolio Manager
Sumo Energy - IPropel
12.2023 - Current
Credit Operations Specialist
Sumo Energy
09.2022 - Current
Business Customer Service
National Australia Bank
04.2021 - 07.2022
Debt Collection Agent
TSA Group - Pioneer Credit
08.2020 - 01.2021
Cert 3 in Warehousing
Skill Up Australia
Security And Loss Prevention Services
SITE Security
High School Diploma -
Dandenong High School
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