Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean-Emmanuel Fidele

Keysborough,Victoria

Summary

Highly motivated and articulate young professional with demonstrated experience in face-to-face customer service roles. Possessing strong interpersonal skills, enabling effective communication in diverse environments. Known for analytical problem-solving abilities and improving operational efficiency. Exhibits a hands-on approach and exceptional energy to tackle any task. Currently pursuing a Advanced Diploma in Business Management, eager to embark on a career and contribute substantial value to an employer and team. Committed to supporting the team and facilitating the success of the business by readily assuming any task. Special Interest in achieving the millennial market and helping with retirement and general financial planning.

Overview

2
2
years of professional experience

Work History

Financial Analyst

Gerard Multi-Services
06.2023 - Current
  • Assisted with due diligence efforts during potential mergers and acquisitions, mitigating risk and maximising returns on investments.
  • Contributed to development of strategic financial plans, leading to improved long-term business performance.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Cash Flow Management: Demonstrated ability to manage cash flow efficiently, monitor liquidity needs, and optimise cash utilisation within an Organisation
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Maintained strict adherence to regulatory compliance requirements throughout all work activities, minimising exposure to potential legal risks or penalties associated with non-compliance issues.

Customer Representative/Receptionist

Just Cuts
03.2023 - 06.2023
  • Handled 30+ calls daily, with duties signing up new customers, retrieving customer data, presenting relevant product information
  • Memorised entire line of company products and services, including prices and special discounts
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.

Team Member/Runner

Kmart
09.2022 - 02.2023
  • Recorded package and order information for tracking purposes
  • Loaded and transported packed products via hand and powered equipment
  • Labeled boxes and products accurately to prevent shipping errors
  • Assisted customers with product information, resulting in improved understanding and customer loyalty
  • Verified products, materials and container compliance standards to support quality assurance
  • Learned all required tasks quickly to maximise performance.
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Advanced Diploma - Business Administration And Management

RMIT University
Melbourne, VIC
11.2024

Completion of Year 12 -

Lighthouse Christian College
927 Springvale Rd, Keysborough VIC 3173
12.2020

Skills

  • Microsoft Excel
  • Financial and operational reporting
  • Cash Flow Management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Teamwork and Collaboration
  • Time Management
  • Highly Professional
  • Strong organizational skills

Languages

French
Full Professional

Timeline

Financial Analyst

Gerard Multi-Services
06.2023 - Current

Customer Representative/Receptionist

Just Cuts
03.2023 - 06.2023

Team Member/Runner

Kmart
09.2022 - 02.2023

Advanced Diploma - Business Administration And Management

RMIT University

Completion of Year 12 -

Lighthouse Christian College
Jean-Emmanuel Fidele