Jeanella Heusschen

One-month summer camp for a group of 20 Vietnamese and Japanese students, including a full activity program with local trips, excursions, and accommodation.
• Taught classes in Business & Entrepreneurship with a focus on communicative English, encouraging independence, team-building, and presentation skills.
• Managed student groups, and organized and administered day and evening activities.

• Helping international students achieving their educational goals in Australia–personalized support and guidance in course selection
• Visa assistance and accommodation services
• Building and maintaining relationships with educational institutions, teachers, administrators, or decision-makers to understand their needs, conducting presentations at educational institutions

• Plan and deliver engaging English lessons for adult learners from diverse cultural backgrounds.
• Assess student progress through assignments and provide constructive feedback.
• Offer personalized support to students with varying levels of English proficiency.
• Foster an inclusive and supportive learning environment.
• Maintain accurate records of attendance, progress, and assessments.
• Communicate regularly with students regarding assignments, expectations, and deadlines.
• Participate in professional development activities and collaborate with colleagues to enhance teaching practices.

• Preparing and delivering English language lessons from Beginners to Upper-Intermediate levels and IELTS
• Administering and marking progress tests
• Ensuring administrative tasks and record keeping is compliant (attendance, register of work, monthly reports, etc.)

• Preparing and delivering English language lessons from Beginners to Upper-Intermediate levels and IELTS
• Administering and marking progress tests
• Ensuring administrative tasks and record keeping is compliant (attendance, register of work, monthly reports, etc.)

Two-week summer camp for a group of 20 Vietnamese students, including a full activity program with local trips, excursions, and accommodation.
• Taught classes in Public Speaking & Leadership with a focus on communicative English, encouraging independence, team-building, and presentation skills.
• Managed student groups, and organized and administered day and evening activities.

• Preparing and delivering English language lessons from Beginners to Upper-Intermediate levels
• Conducting fortnightly student counselling
• Administering and marking progress tests
• Ensuring administrative tasks and record keeping is compliant (attendance, register of work, monthly reports, etc.)

• Visiting early educational organizations i.e., nurseries and primary schools
• Selling resources to primary schools and childcare centers across New South Wales
• Building relationships with school administrators and educators to understand their needs and provide tailored solutions.
• Managing sales pipelines and meeting monthly sales targets through strategic planning and follow-ups.
• Negotiating and finalizing agreements with school librarians and directors to establish long-term partnerships.

• Responsible for the sales revenue in the ice-cream category (Ben & Jerry’s, Magnum, Talenti, Blue Ribbon and Weiss) for the hospitality industry for the NSW region.
• Building business by identifying and selling prospects, maintaining relationships with clients and managing their accounts.
• Responsible for the positioning and introduction of Pure Leaf and Lipton Ice Tea in the hospitality industry in the south province of The Netherlands (Limburg)
• Acquisition and obtaining orders, customer relationship maintenance, placing point of sale material
• Further past work experience is available upon request

• Worked as an on-call promotional representative and hostess for various indoor and outdoor marketing campaigns.
• Introduced new products to the market, provided product information, and stimulated sales for brands such as Heineken, Jillz, Tassimo, Nespresso, and Specsavers.
• Represented clients at trade fairs and events, delivering excellent customer engagement and brand representation.

• Assisted with event site establishment, setup, and staffing for the official Dutch hospitality venue during the 2016 Summer Olympics.
• Served as the primary translator and information provider for athletes, VIPs, and guests, ensuring smooth communication and a welcoming experience.
• Supported daily operations, guest services, and logistics in a high-pressure international event environment.

• Provided customer support for Philips Consumables, handling inquiries via phone and email.
• Delivered effective troubleshooting and problem-solving to resolve technical and product-related issues.
• Ensured high levels of customer satisfaction by maintaining professionalism, empathy, and efficiency in every interaction.

• Responsible for filling open positions by matching qualified candidates with client companies.
• Maintained strong relationships with existing clients while actively sourcing and onboarding new business partners.
• Conducted candidate interviews and assessments to ensure alignment with job requirements.
• Negotiated salaries and service fees between clients and candidates to achieve mutually beneficial agreements.

• Developed strong client relationships through effective communication and personalized service.
• Analyzed customer needs to provide tailored product recommendations and solutions.
• Conducted product demonstrations, showcasing features and benefits to drive sales.
• Collaborated with marketing team to implement promotional campaigns that enhanced visibility.

• Demonstrated and promoted Canon professional SLR cameras and printers in retail environments.
• Engaged with customers to explain product features, provide technical information, and drive sales.
• Delivered personalized recommendations to support purchasing decisions and enhance customer experience.
• Contributed to brand visibility and in-store marketing through expert product knowledge and customer engagement.

• Acquired new customers and provided service support for a national electricity provider, ensuring a seamless onboarding experience and high satisfaction.
• Developed and maintained strong customer relationships through effective communication and consistent follow-up strategies.
• Executed targeted sales pitches to promote electricity plans and services, resulting in increased customer engagement and conversions.
• Collaborated with team members to refine sales techniques, share best practices, and enhance overall performance metrics.
• Utilized CRM software to track leads, manage customer interactions, and streamline the sales and support process.

• Responsible for converting prepaid customers into postpaid subscribers through targeted outbound sales campaigns.
• Delivered persuasive sales pitches tailored to customer needs, increasing subscription rates and customer retention.
• Maintained accurate records of customer interactions and sales outcomes in CRM systems.
• Consistently met and exceeded individual and team sales targets in a fast-paced call center environment.