Jeannine Plant
Sydney,NSW
Summary
Seasoned content editor with 10 years professional experience, skilled in Squiz Matrix and Drupal. Recognised as tech savvy and a quick learner, I enjoy working in a fast-paced environment and collaborating with stakeholders to deliver customer-focused digital content.
Overview
6
6
years of professional experience
Work History
Digital Content Designer, Web Team
NSW Dept. of Customer Service (DCS)
03.2023 - Current
- Work closely with stakeholders to grasp their requirements and suggest improvements to enhance our customers' digital experiences
- Develop HTML pages within the Squiz platform for Revenue NSW, SafeWork, and the Long Service Corporation (LSC)
- Always champion the customer's interests, particularly during interactions with stakeholders
- Analyse data to pinpoint opportunities for precise and impactful communication strategies
- Enhance web content for SEO through strategic keyword integration, organizing content with subheadings, enhancing readability, and incorporating relevant hyperlinks for the onward journey
- Ensure web content is WCAG compliant to 2.2 level AA
- Manage several tasks concurrently while ensuring that deadlines and quality benchmarks are achieved.
Digital Content Designer, One CX
NSW Dept. of Customer Service
06.2021 - 02.2023
- Develop and maintain spreadsheets for content auditing and redirection to facilitate the migration of data to nsw.gov.au
- Create customer-centric content that delivers a smooth and intuitive user experience
- Provide recommendations to stakeholders including content and design alternatives to improve the customer journey
- Develop web pages within the Drupal Content Management System (CMS) while adhering to the NSW Design System guidelines
- Incorporate meta tags into the Drupal CMS to enhance SEO rankings
- Ensure web pages meet required WCAG 2.1 AA standards
- Verify that web pages load correctly and ensure that URL redirects and hyperlinks function as intended through testing.
Digital Content Designer
Transport for NSW
12.2020 - 05.2021
- Migrate content from the roads-waterways.transport.nsw.gov.au website (previously rms.nsw.gov.au) to nsw.gov.au using Drupal
- Prepare customer-centric content on the GatherContent platform for the roads-waterways website using data from Google Analytics and Hotjar heatmaps
- Undertake user acceptance testing.
Technical Writer
Professional Visa and Education Services (Immigration agency)
08.2020 - 11.2020
- Compose an engaging and informative user manual regarding visa processing and skills assessment for internal stakeholders
- Prepare simple yet instructive email templates for applicants whose first language is not English that explain intricate immigration processes while also requesting specific documentation.
Digital Content Designer
Student Information and Communications Team, UNSW
06.2018 - 12.2019
- Optimise and publish digital content on Drupal, JIRA, Confluence, SharePoint, and Microsoft Dynamics CRM
- Compose and publish content to the University’s external Current Students and The Nucleus websites using Drupal 7 and Adobe Experience Manager (AEM)
- Review web content for accuracy, punctuation, and presentation
- Fix broken links on the Current Students site using Siteimprove
- Create and publish more than 50 web pages for The Nucleus site.
Education
Bachelor of Arts Degree (History, English) -
Macquarie University
Customer Experience Strategy and Design -
RMIT
Skills
- Squiz Matrix
- Drupal
- HTML
- SEO
- WCAG compliance
- Content editin
- SharePoint
- Drupal CMS
- JIRA
- Microsoft Dynamics CRM
- Figma
- Miro
- Siteimprove
- Google Analytics
- Looker Studio
- SEMRUSH
- Hotjar
- GatherContent/Content Workflow
- Adobe Acrobat Pro
Key strengths
Problem solving
- Creative thinker able to analyse complex information and find solutions.
Communication
- Succinct communicator adept at delivering key messages clearly and simply.
Attention to detail
- Highly attentive to detail, ensuring accuracy and quality in all work.
Timeline
Digital Content Designer, Web Team
NSW Dept. of Customer Service (DCS)
03.2023 - Current
Digital Content Designer, One CX
NSW Dept. of Customer Service
06.2021 - 02.2023
Digital Content Designer
Transport for NSW
12.2020 - 05.2021
Technical Writer
Professional Visa and Education Services (Immigration agency)
08.2020 - 11.2020
Digital Content Designer
Student Information and Communications Team, UNSW
06.2018 - 12.2019
Bachelor of Arts Degree (History, English) -
Macquarie University
Customer Experience Strategy and Design -
RMIT
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