JEEVAN PENTAKOTA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Desk Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Telecommunications Analyst
KDC Services
06.2020 - Current
- Enhanced network efficiency by analyzing performance data and implementing optimization strategies.
- Reduced downtime for clients by proactively identifying potential issues and resolving them in a timely manner.
- Collaborated with cross-functional teams to design and implement telecommunication infrastructure improvements.
- Streamlined communication processes by configuring and maintaining complex telecommunication systems.
- Developed detailed reports on system performance, utilizing data-driven insights to inform future decision-making processes.
- Conducted regular audits of telecom infrastructure to verify compliance with regulatory standards and internal policies.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Repaired cut cable of various sizes and worked with colour-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
Device Analyst
Western Health
08.2019 - 03.2020
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Optimized system functionality with routine maintenance, updates, and upgrades of hardware components.
- Streamlined network operations through the design and implementation of effective infrastructure configurations.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC06.2019
Bachelor of Science - Information Technology
Miracle College
India 03.2016
Skills
- Account Management
- Performance Assessment
- Documentation
- Hardware Troubleshooting
- Database Management
- Client Relationship Management
- Remote Technical Support
- Hardware Support
- Team Collaboration
- Excellent Communication
- Customer Service
- Active Listening
- Software Support
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Professional Working
Timeline
Telecommunications Analyst
KDC Services
06.2020 - Current
Device Analyst
Western Health
08.2019 - 03.2020
Master of Science - Information Technology
Deakin University
Bachelor of Science - Information Technology
Miracle College
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