Jefferson Lataan
Wolli Creek,NSW
Summary
A Bachelor's Degree majoring in International Hospitality Management with a double degree program. Energetic personality coupled with strong work ethic. Guest satisfaction with professional service and enhancing the brand image of Restaurants or Hotels are my area of expertise. With my previous experience, understanding and hospitality skills, and burning enthusiasm as a hotelier, I believe I can demonstrate and organize the genuine value of professional service.
Overview
7
7
years of professional experience
Work History
Food and Beverages Event Attendant
Capella Hotel Group
01.2024 - Current
- Adhered to safety guidelines and regulations during all stages of event preparation and execution, minimizing risks for attendees.
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
- Served as a point of contact between venue staff, vendors, and clients, ensuring effective communication throughout the entire planning process.
- Contributed to an increase in repeat business through consistent delivery of high-quality events tailored to client objectives.
- Provided exceptional customer service to guests, addressing their needs promptly and professionally.
- Ensured client satisfaction by anticipating needs and providing personalized assistance throughout the duration of each event.
- Managed inventory control, ensuring all necessary supplies were available for each event.
Food and Beverage Attendant
Lofthotel Murg Am Walansee
05.2021 - 11.2021
- Maintained high standards of the service performance and implementation which also advances to customer satisfaction.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Monitoring and overseeing preparation food safety, quality, and sanitation.
- Offers and Recommend Special menu or high-value cuisine items by pleasing displays in cases and customer-facing areas.
- Detailed daily “Mise en Place” preparation to maintain the company's brand value.
- Cleaned and Sanitized dishes and utensils. keeping adequate supplies for estimated customer loads.
- Participating in providing ideas for various events in this restaurant such as wedding events, company meetings and other events which professionally must be well organized.
Front Office Associate Trainee (Executive Lounge)
JW.Marriott , Jakarta
02.2018 - 08.2018
- Assisted in the check-in and check-out process of ex-lounge guests.
- Provide extraordinary services in terms of front office and FnB (food and Beverage) services.
- Make a guest forecast every day which affects the number of food and beverages provided to guests.
- Maintain updated records of payments and bookings.
- Provide information and recommendations for guests about the hotel as well as general information.
- Managed phone calls and inquiries in and out of the hotel.
- Identified and resolved customer needs promptly and efficiently.
- Manage and set up meeting room in the executive lounge
Education
Bachelor of Applied Science - Hospitality Management
STP. Trisakti (School of Tourism)
2022
Bachelor of Arts - Bachelor of Arts (hons) Degree in International Hotel and Tourism Management
IMI International Management Institute
2021
Diploma of Higher Education - Hospitality and Tourism Management. Korean Language Class (exchange student).
Dong A University
2019
Skills
- Proficient use of Microsoft Words, Excel, and Power Points
- Customer service
- Table setting arrangements
- Dining room management
- Basic User of Adobe Photoshop
- Institutional food service
- Strong work ethic
- Reliability and punctuality
- Team player attitude
Languages
Indonesian
Indonesian
Native or Bilingual
C2
English
Native or Bilingual
Korean
Professional Working
Timeline
Food and Beverages Event Attendant
Capella Hotel Group
01.2024 - Current
Food and Beverage Attendant
Lofthotel Murg Am Walansee
05.2021 - 11.2021
Front Office Associate Trainee (Executive Lounge)
JW.Marriott , Jakarta
02.2018 - 08.2018
Bachelor of Arts - Bachelor of Arts (hons) Degree in International Hotel and Tourism Management
IMI International Management Institute
Diploma of Higher Education - Hospitality and Tourism Management. Korean Language Class (exchange student).
Dong A University
Bachelor of Applied Science - Hospitality Management
STP. Trisakti (School of Tourism)
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