Jehu Lian
Slacks Creek,QLD
Summary
Currently a social work student with hands-on experience in community outreach, advocacy, and support for diverse populations. Committed to promoting social justice and inclusion with a culturally humble approach, and eager to leverage my collaborative skills and multicultural insights in a role at Multicultural Australia. Experience versatile professional with a strong foundation in Quality Assurance and Account Management at BJP Laboratories Pty Ltd, recognized for enhancing manufacturing processes and elevating client satisfaction through adherence to ISO standards and a dedicated work ethic. Proven expertise in staff training and regulatory compliance, contributing to operational efficiency and high-quality standards.
Overview
5
5
years of professional experience
Work History
Quality Assurance Officer
BJP Laboratories Pty Ltd
11.2021 - 02.2023
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Monitored activities and supporting systems to meet compliance regulations.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
Account Manager
BJP Laboratories Pty Ltd
10.2020 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Quality Assurance Officer
BJP Laboratories Pty Ltd
03.2018 - 10.2020
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
Education
Bachelor of Social Work -
Griffith University
QLD01-2026
Diploma of Information Technology - Computer Networking
TAFE Queensland
QLD01-2013
Skills
- Staff Training
- Hardware and software installation
- Validation Protocols
- Regulatory Compliance
- Quality Control
- Goals Setting
- Troubleshooting
- Networking background
- Effective Multitasking
- Strong Work Ethic
- Cross-Cultural Communication
- Advocacy
- Community Outreach
- Cultural Humility
- Multilingual Communication
Languages
English
Chin Falam
Chin Mizo
Timeline
Quality Assurance Officer
BJP Laboratories Pty Ltd
11.2021 - 02.2023
Account Manager
BJP Laboratories Pty Ltd
10.2020 - 11.2021
Quality Assurance Officer
BJP Laboratories Pty Ltd
03.2018 - 10.2020
Bachelor of Social Work -
Griffith University
Diploma of Information Technology - Computer Networking
TAFE Queensland
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