Jeihan Achmad

• Defined product vision and commercial roadmap, aligning pricing, product strategy, and delivery milestones with broader business objectives.
• Executed pricing optimisation initiatives using demand and traffic insights, resulting in measurable ancillary revenue uplift.
• Coordinated cross-functional delivery of ancillary features, improving booking-flow efficiency and elevating customer satisfaction.
• Delivered end-to-end ancillary product enhancements that streamlined workflows, improved deployment reliability, and post-launch KPI tracking, impacting core product lines.
• Monitored product performance through Power BI, translating insights into actionable recommendations that improved revenue and conversion outcomes.
• Identified and mitigated potential revenue leakage through booking flow pattern analysis and implementation of robust pricing policies and governance across multiple channels.
• Analyzed customer and booking feedback to refine ancillary offerings, driving product adoption and enhancing revenue performance.

Started at BONZA as an Analyst in January 2022 and progressed to Ancillary & Passenger Service System – Lead in January 2024, recognised for contributions to revenue performance and system configuration.

• Spearheaded the full lifecycle of ancillary products—from ideation and pricing through packaging, launch, and performance monitoring—successfully delivering multiple new offerings that strengthened the overall product portfolio.
• Identified and launched new ancillary product opportunities within PSS capabilities, enhancing commercial and operational delivery throughout the customer journey.
• Optimized PSS configuration for seamless implementation and operational reliability, directly contributing to improved system performance and reduced disruptions.
• Partnered with marketing, digital, and distribution teams to deliver multi-channel promotional campaigns across mobile, social, email, and third-party platforms, increasing product visibility, driving customer engagement, and strengthening ancillary product performance across OTAs and sales channels
• Worked closely with operations and IT to integrate ancillary workflows, streamline fulfilment processes, and improve customer support, contributing to a more consistent and positive end-to-end customer experience.

• Responsible for analyzing complex datasets to identify trends and inform strategic decisions, to support airline's revenue forecasting, product propositions, and Go-Live readiness.
• Developed initial launch pricing frameworks and recommended seasonality pricing structures based on demographic and proxy market analysis to optimize revenue potential.
• Proposed capacity adjustments in collaboration with Scheduling team based on seasonality and aircraft utilization to enhance revenue generation.
• Defined MVP flow for reservation and revenue management as a startup-phase SME, ensuring alignment with business objectives.
• Coordinated with global development teams to establish reservation flows and build PSS configuration logic.
• Led system analysis, documentation, testing, and implementation for platform transitions—ensuring smooth end-to-end functionality across backend systems, the mobile app, and travel agency portal.
• Conducted root-cause analysis, resolved issues, and managed data configuration to deliver backend logic in line with airline's product and commercial strategy.

• Analyzed revenue trends to identify growth opportunities, informing strategic decisions.
• Performed all Revenue Management month-end reporting and auditing, and provided forward-looking insights to support forecasting, identify need areas, and balance financial expectations.
• Managed room authorizations, rates, and restrictions while communicating rate strategies to enhance revenue management.
• Optimized inventory for rooms/function spaces to maximize revenue and occupancy for holiday parks in NSW, Victoria, and Queensland.
• Built rates, packages, and holiday parks sales strategy and made recommendations towards optimal market positioning.
• Collaborated with park managers to align revenue strategies with forecasts, ensuring optimal performance.

Further details of my professional portfolio, including my experience with Tigerair Australia (2013–2020) and my career history from 2002–2013, are available on my LinkedIn profile