Jellian Gaile Alejon
Quezon City
Summary
To apply any position that will suit my application in your prestigious and dynamic company.
Goal-oriented and dedicated to meeting team performance objectives and achieving set targets. Offering years of extensive leadership experience in. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
17
17
years of professional experience
Work History
Food Service Assistant
Northern Gardens Aged Care
08.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
Disability Support Worker
Maple Care Solutions
03.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Housekeeping Room Attendant
AHS Hospitality
02.2023 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
TEAM MANAGER
TASKUS, INC
09.2018 - 01.2023
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces
- Coordinated player logistics during games, scrimmages and practices
TEAM LEADER, TEAM LEAD
VXI GLOBAL HOLDINGS
09.2013 - 08.2018
- Company Overview: APAC and AT&T BGI RC1 POC FOR ENTIRE BUSINESS UNIT/LOB - APAC
- OVERSEE IMPLEMENTATION AND ADHERENCE TO ALL NEW UPDATES AND POLICIES
- PERFORMS COACHING AND MENTORING RYG LEAD FOR BETTER MANPOWER
- HANDLE AND FORECAST HANDLES ESCALATION COVERING ALL VERTICALS OF THE LOB
- MENTORS ALL NEWLY PROMOTED SMEs
- PERFORMS ADMINITRATIVE FUNCTIONS COVERING PAYROLL AND OTHERS
- WORKS DIRECTLY WITH RTA/SCHEDULER FOR ANY REQUIRED CHANGES IN LIVE AGENT SCHEDULING – MOVEMENT, O.T.s ETC
- PERSON INCHARGE IN SENDING QA SCHEDULE/QA DAY FOR THE ENTIRE LOB
- NOTABLE ACHIEVEMENTS: TOP, YEAR-TO- DATE 2016, TOP TEAM LEADER 2017
- APAC and AT&T BGI RC1 POC FOR ENTIRE BUSINESS UNIT/LOB - APAC
Café Manager
SOHO COFFEE LTD
12.2011 - 05.2013
- Compiled café's daily sales report and invoices documentation to ensure that the café inventory remains adequate
- Delivered fast and prompt customer service despite continuous issue of staff shortage
- Designed and managed the floor service to ensure best customer service for customers
District Shift Supervisor
RUSTAN COFFEE CORPORATION, STARBUCKS COFFEE
04.2009 - 09.2011
- Advised consumers' purchases according to their preferences, which was important to meet branch sales goals
- Maintained quality store operation by ensuring story policy and procedures were strictly adhered from our employees
- Contributed to store profitability by following cash handling procedures and cash register policies
- Ensured that inventory stocking are precise and accurate to ensure smooth inventory turnover
- Lead as a role model for the branch team and took responsibility for the performance of the team
Technical Support Representative
Sykes Asia, Inc.
08.2007 - 11.2007
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Promoted efficiency among departments with prompt resolution of system issues
- Provided documentation on troubleshooting of technical processes to support desk staff
Education
Bachelor of Science - Computer and Information Sciences
Access Computer and Technical School
Cubao, Quezon City03.2007
Skills
- Computer Proficiency
- Leadership Skills
- Managerial Experience
- Excellent communication skills
- Organizational know-how
- People skills
- Interpersonal skills
- Teamwork skills
- Learning and Adaptability
- Collaboration
- Problem-solving abilities
Trainingsandseminars
- Leadership Academy Training
- Fast Track Development Program
- Seven Habits
- Religious Interaction and Peer Counseling
- Communication Skill Enhancement
- Communication at Your Best
- Coffee Master Seminar
- Ambassador's Cup at Rustan's Coffee Corporation
- Latte Art Training Singapore
- Leadership Development and Strategic Planning, 02/2022
- Leadership Management and Development, 09/2019
- Coaches Camp, 10/2021
Timeline
Food Service Assistant
Northern Gardens Aged Care
08.2023 - Current
Disability Support Worker
Maple Care Solutions
03.2023 - Current
Housekeeping Room Attendant
AHS Hospitality
02.2023 - 08.2023
TEAM MANAGER
TASKUS, INC
09.2018 - 01.2023
TEAM LEADER, TEAM LEAD
VXI GLOBAL HOLDINGS
09.2013 - 08.2018
Café Manager
SOHO COFFEE LTD
12.2011 - 05.2013
District Shift Supervisor
RUSTAN COFFEE CORPORATION, STARBUCKS COFFEE
04.2009 - 09.2011
Technical Support Representative
Sykes Asia, Inc.
08.2007 - 11.2007
Bachelor of Science - Computer and Information Sciences
Access Computer and Technical School
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