Monali Wijegunaratne
Chadstone,VIC
Summary
I am currently pursuing employment opportunities while advancing my education to enhance my skills and knowledge, with a focus on contributing to the profitability of the company. As I work towards membership with the Chartered Institute of Management Accountants (CIMA), I bring a successful completion of a bachelor's degree in Tourism and Hospitality Management from Stott's College. Actively seeking challenging positions within esteemed organizations, I aim to leverage and refine my exceptional abilities in organizational management, customer service, navigating fast-paced work environments, and goal attainment.
Overview
2025
2025
years of professional experience
Work History
Food Service Assistant
Australian Unity Campbell Age Care
1 1 - Current
- Give clients amiable, focused, and effective assistance, respond professionally to all requests, questions, and concerns from customers
- Talk to clients, co-workers, and kitchen staff in an understandable manner, accurately take orders and forwards them to the chef
- Ability to quickly adjust to shifts in the volume of customers served and the duties assigned to you
- For efficient service, cooperate with the kitchen crew and other team members, encourage co-workers during hectic times and cooperate to accomplish shared objectives.
Customer Service Representative
Elephant House
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
171 Café And Restaurant
01.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Team member
Woolworths
02.2020 - 09.2022
- Acquired basic customer service skills, while adjusting to a team setting to suit the team's needs and priorities
- Worked in a high-pressure time-sensitive environment requiring efficient and fast-paced work.
Education
Charted Institute Of Management Accountancy - Accounting
Wisdom Business School
Sri Lanka07.2026
Bachelor of Hospitality & Tourism - Management -
Acknowledgement Education
06.2022
Skills
- Customer Service
- Call Center Operations
- Problem-Solving
- Computer Proficiency
- Critical Thinking
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Administrative Support
- POS System Operation
Timeline
Customer Service Representative
171 Café And Restaurant
01.2023 - 12.2023
Customer Service Representative
Elephant House
07.2022 - 12.2023
Team member
Woolworths
02.2020 - 09.2022
Charted Institute Of Management Accountancy - Accounting
Wisdom Business School
Bachelor of Hospitality & Tourism - Management -
Acknowledgement Education
Food Service Assistant
Australian Unity Campbell Age Care
1 1 - Current
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