Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jem Smith

Tallawong,Australia

Summary

Experienced Disability Support Worker with expertise in appointment management and medication administration. Proven ability to assist with personal care and maintain clean living environments. Strong organizational skills complemented by a collaborative approach to team leadership and performance monitoring. Committed to identifying client needs and implementing effective solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Proactive Lifestyle Services
Sydney, NSW
02.2024 - Current
  • Maintained records of services provided, client progress, and goals achieved.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Organized recreational and educational activities for clients according to individual needs.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.

Customer Experience Department Manager

McDonald's
Cowra, NSW
09.2019 - 10.2022
  • Ensured compliance with all safety regulations in the workplace.
  • Set and managed departmental budgets, controlling expenses to meet financial goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Barista

Breakout Brasserie Cafe
Cowra, NSW
10.2020 - 12.2020
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Education

Certificate - Disability Studies

Set 2 Learn
Wetherill Park, NSW
05-2025

High School Diploma -

Cowra High School
Cowra, NSW
11-2014

Skills

  • Organizational skills
  • Interpersonal communication skills
  • Leadership abilities
  • Compliance regulations
  • Employee training
  • Medication management
  • Home support services
  • Health monitoring

Certification

  • Certificate III in Individual Support for Disability
  • Working with children's checks
  • NDIS workers check

References

References available upon request.

Timeline

Disability Support Worker

Proactive Lifestyle Services
02.2024 - Current

Barista

Breakout Brasserie Cafe
10.2020 - 12.2020

Customer Experience Department Manager

McDonald's
09.2019 - 10.2022

Certificate - Disability Studies

Set 2 Learn

High School Diploma -

Cowra High School

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Jem Smith