Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
Generic

Jemima Gunness

CANBERRA

Summary

Dynamic hairdressing manager with a proven track record in enhancing customer experiences and salon operations. Skilled in leading teams to implement service improvement initiatives, resulting in increased client satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Hairdresser manager

team leader
CANBERRA
01.2024 - Current
  • Delivered exceptional hair cutting and styling services to diverse clientele.
  • Led initiatives that improved customer satisfaction and streamlined salon operations.
  • Conducted consultations to explore hairstyle options with clients.
  • Analyzed customer feedback to create actionable plans for enhancing service quality.
  • Responded to customer inquiries via phone, email, and in-person interactions.
  • Pursued continuing education to remain current with trends and techniques.
  • Maintained cleanliness of work area after each shift, ensuring proper tool storage.
  • Resolved employee conflicts by enforcing company policies and fostering a collaborative environment.

Hairdresser

Just Cuts
Majura Park
07.2017 - Current
  • Greeted customers and managed reception desk, addressing customer needs to enhance overall experience.
  • Demonstrated initiative in various situations, contributing positively to team dynamics and service delivery.
  • Engaged with customers to understand preferences, tailoring services to meet individual needs.
  • Cut or trim hair using clippers and scissors.
  • Perform blow-dry services.
  • Shaped, cut, adjusted, and curled wigs according to client specifications.
  • Operate cash registers and sell salon retail products.
  • Assisted with basic reception tasks, including answering phones and greeting visitors.

Hairdresser

El Coiffure
08.2013 - 10.2016
  • Advised clients on suitable hairstyles and treatments based on individual preferences and hair types.
  • Cut or trim hair using clippers and scissors.
  • Provide bleaching, coloring, waving and straightening services.
  • Perform blow-dry services.
  • Styled and customized wigs according to client specifications for desired looks.
  • Guided clients on hair products and care techniques to maintain hair health and style.
  • Determine clients’ individual requirements by conferring with them in detail.
  • Provided hairstyling services in Mauritius.

Education

Advance Diploma -

Amit’s School of Hairdressing
Belle Rose, Mauritius
12-2015

Diploma -

Amit’s School of Hairdressing
Belle Rose, Mauritius
08-2015

Certificate -

Amit’s School of Hairdressing
Belle Rose, Mauritius
07-2014

Skills

  • Hair cutting and coloring
  • Styling techniques and trends
  • Salon management and operations
  • Customer service
  • Client relationship management
  • Sales and marketing
  • Quality assurance
  • Service improvement
  • Team leadership and collaboration
  • Adaptability and flexibility
  • Communication skills and active listening
  • Conflict resolution

References

Reference as per requested.

Languages

  • French
  • Creole
  • English
  • French
  • Creole

Personal Information

  • australian citizens
  • Date of Birth: 08/12/93
  • Marital Status: Married

Timeline

Hairdresser manager

team leader
01.2024 - Current

Hairdresser

Just Cuts
07.2017 - Current

Hairdresser

El Coiffure
08.2013 - 10.2016

Advance Diploma -

Amit’s School of Hairdressing

Diploma -

Amit’s School of Hairdressing

Certificate -

Amit’s School of Hairdressing
Jemima Gunness