Jemima Elizabeth Paul
Adelaide,SA
Summary
Knowledgeable and dedicated customer service professionals with extensive industry experience. Strong team player with outgoing, positive and proven skills in building customer relationships. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, dynamic and results-oriented with exemplary passion for developing relationships, nurturing partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Leeza Women's Boutique
01.2021 - 08.2023
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Gathered and prepared sales materials in preparation for sales meetings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Customer Service
Fast Food Restaurant
01.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Bachelor of Science - Computer Science And Engineering
Karunya Institute of Technology And Sciences
Coimbatore, India05.2023
Skills
- Sales Expertise
- Product and Service Sales
- Product Management and Pricing
- Customer Needs Assessment
- Opening and Closing Procedures
- Cash Handling
- Team Support
- Confidentiality Understanding
- Operational Efficiency
- Following Supervisor Instructions
- Sales Activities
- Customer Experience Management
- Customer Loyalty
- Restock Shelves
- Active Learning
Timeline
Customer Service
Fast Food Restaurant
01.2023 - 07.2023
Sales Assistant
Leeza Women's Boutique
01.2021 - 08.2023
Bachelor of Science - Computer Science And Engineering
Karunya Institute of Technology And Sciences
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